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Reputation management for your digital channels
Activate happy customers to leave positive feedback online and fix negative relationships before it’s too late.
Activate fans to amplify your brand voice
Extend brand visibility by increasing the volume of five-star ratings and improving the quality of your reviews. Increase customer lifetime value by proactively prompting people to share their positive experiences in public channels.
Precisely target the right people at the right time
Apptentive’s sophisticated targeting and segmentation allows you to get the right message to the right people at the right time. Prompt happy customers for reviews, and redirect unhappy customers to private feedback channels.
Improve CSAT and NPS
Increase survey response rates in real time and on more than one channel (mobile, web, mobile web, and in-person/onsite). We also give brands the ability to augment their NPS data with customer sentiment and track changes down to the individual level over time.
Easily measure and analyze your online reputation in one place
With Apptentive’s sentiment tracking, you can easily pinpoint trends, changes, and themes in your online reviews. Measure these insights against other customer experience metrics like NPS and CSAT to gain a holistic understanding of your brand reputation.
Increase app downloads and five-star ratings when the right people leave reviews. Quickly identify pain points or broken features when complaints are brought internally, and follow-up directly with customers who have issues rather than watching them rant and rave in the app store.
Activate fans to do your marketing for you by retargeting them and driving them to leave positive reviews on the app store. Manage your brand image with confidence when you constantly have a pulse on changing customer sentiment. Understand customers’ least and most favorite things about your brand so that you can inform your marketing strategy accordingly.
Go beyond NPS to identify the cause of customer sentiment shifts, and motivate the fans of your brand to sing your praises. Benchmark external metrics like ratings and reviews against internal ones like NPS and CSAT to gain a holistic understanding of the customer experience.
Ratings + Reviews
Generate more five-star ratings and positive reviews from your fans while redirecting unhappy customers to more productive channels.
Quickly see a snapshot summary of your all-time and recent ratings and reviews. Easily see customer engagement and activity in one place.
Notes + Actions
Quickly communicate a message at scale or prompt customers to take a specific action.
Engage at the right times and places throughout a digital experience to capture more qualitative and actionable VOC data.
Provide frustrated customers with a private channel to report problems and communicate issues through two-way conversations.
Easily identify negative shifts in sentiment so you can intercept negative ratings and reviews, and win back unhappy customers.