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We tailor each demo to your specific business needs. See it for yourself and contact us today!
Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:
Guide
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7 Steps to Product Roadmap Success
Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.
Request a Demo
We tailor each demo to your specific business needs. See it for yourself and contact us today!
Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:
Guide
View resourceGuide
7 Steps to Product Roadmap Success
Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.
Voice of the Customer solution for your mobile customer experience
Activate happy customers to leave positive feedback online and fix negative relationships before it’s too late.
Activate fans to amplify your brand
Increase customer retention by increasing the volume of authentic five-star ratings and improving the quality of your reviews. Increase customer acquisition by proactively prompting people to share their positive experiences in public channels.
Precisely target the right people at the right time
Apptentive’s sophisticated in-app targeting and segmentation allows you to get the right message to the right people at the right time. Prompt happy customers for reviews, and resolve issues directly with unhappy customers.
Improve CSAT and NPS
See up to 90% survey response rates in real time from your channel with the highest engagement: mobile. We give brands the ability to augment their NPS data with customer sentiment and track changes down to the individual level. Know the ‘why’ behind your NPS score.
Easily measure and analyze your online reputation in one place
With Apptentive’s sentiment tracking, you can easily pinpoint trends, changes, and themes in your online reviews. Measure these insights against other customer experience metrics like NPS and CSAT to gain a holistic understanding of your brand reputation.
Uses
Product Teams
Increase app downloads and actionable feedback when the right people leave reviews. Quickly identify pain points or broken features when complaints are brought internally, and follow-up directly with customers to close the loop.
Marketing Teams
Activate fans to do your marketing for you by retargeting them and driving them to leave positive reviews on the app store. Manage your brand image with confidence when you constantly have a pulse on changing customer sentiment. Understand customers’ least and most favorite things about your brand so that you can inform your marketing strategy accordingly.
CX Teams
Go beyond NPS to identify the cause of customer sentiment shifts, and motivate the fans of your brand to sing your praises. Benchmark external metrics like ratings and reviews against internal ones like NPS and CSAT to gain a holistic understanding of the customer experience.
Features
Ratings + Reviews
Generate more authentic five-star ratings and positive reviews by better understanding your negative feedback.
Analytics
Quickly see a snapshot summary of your all-time and recent ratings and reviews. Easily see customer engagement and activity in one place.
Notes + Actions
Quickly communicate a message at scale or prompt customers to take a specific action.
Surveys
Engage at the right times and places throughout a mobile experience to capture more qualitative information.
Message Center
Provide frustrated customers with a private channel to report problems and communicate issues through two-way conversations.
Sentiment Analysis
Easily identify negative shifts in customer emotion so you can avoid negative ratings and reviews, and increase customer retention.
Related Content
Ratings + Reviews
Understand your negative feedback in order to authentically increase five-star ratings and gather more positive reviews.
See Customer Stories
Learn how our customers use Apptentive for reputation management.