Measure shifts in customer emotion and take action in real-time to win back consumers and activate fans.
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Listen to feedback in real time, across multiple touchpoints to track the voice of your customer and evaluate shifts in sentiment
Gain insights across Product, Marketing, and CX in real-time, while enriching your customer profiles
Make customer-centric decisions, enhance CX, and retarget your customers based on sentiment
Collect real-time, actionable feedback from more customers across all touch points over time.
Measure shifts in customer sentiment over time to better understand the “why” behind your feedback, while enriching first-party data.
Use the right tools to take action on shifting sentiment with our intelligent targeting (Ratings Prompts, Notes, Surveys, and two-way Message Center),