Measure shifts in customer emotion and take action in real-time to win back consumers and activate fans.
Listen to feedback in real time, across multiple touchpoints to track the voice of your customer and evaluate shifts in sentiment
Gain insights across Product, Marketing, and CX in real-time, while enriching your customer profiles
Make customer-centric decisions, enhance CX, and retarget your customers based on sentiment
- Online: Mobile, Web
- Onsite: Kiosk, POS
- App Health
- Consumer Insights
- Fan Signals ®
- Executive Insights
- Professional Services
- In-app & Export Retargeting
- First-party Profile Enrichment
- Alerts / Workflow
- Integrations / API
Mobile, Web, & Onsite
Collect real-time, actionable feedback from more customers across all touch points over time.
Enriched Customer Data
Measure shifts in customer sentiment over time to better understand the “why” behind your feedback, while enriching first-party data.
Precise Targeting & Measurement
Use the right tools to take action on shifting sentiment with our intelligent targeting (Ratings Prompts, Notes, Surveys, and two-way Message Center),