Last modified: August 22, 2016
Apptentive has established a comprehensive privacy program designed to help us respect and protect your data privacy rights. This statement includes both Apptentive’s Safe Harbor Privacy Statement and the Website Privacy Statement.
Apptentive complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Apptentive has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/.
c/o Apptentive Inc.
24 Roy Street, #440
Seattle, WA, 98109-4018
Questions, comments or complaints regarding the Company’s Safe Harbor Policy or data collection and processing practices can be mailed or emailed to:
Attn: Legal Department
24 Roy St, #440
Seattle, WA, 98109-4018
Apptentive has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Apptentive, please visit the BBB EU SAFE HARBOR web site at http://www.bbb.org/EU-privacy-shield/bbb-eu-safe-harbor-dispute-resolution/ for more information and to file a complaint.
Due to recent changes in the Better Business Bureau’s EU agreement, please note:
We may collect the following types of information:
In addition to the above, we may use the information we collect to:
If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
Apptentive processes personal information on our servers in the United States of America and in other countries. In some cases, we process personal information outside your own country.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Apptentive features and services may not function properly if your cookies are disabled.
Apptentive only shares personal information with other companies or individuals outside of Apptentive in the following circumstances:
We take care to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
When you use Apptentive services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.