Our 2021 Mobile Customer Engagement Benchmark Report is here! Download the report and see how your app stacks up against others in your industry.

We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

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Guide

7 Steps to Product Roadmap Success

Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.

Download Now

We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

7 Steps to Product Roadmap Success

Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.

Download Now

Surveys

Apptentive Surveys are optimized for mobile with precise targeting, so you can gather a high volume of quality responses from the right customers to make faster data-driven decisions.

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Mobile device showing customer experience data. Asking customer how they feel and what drives them to come back to your app.

Hear from more mobile consumers

Surveying customers won’t impact your business if you only hear from 5% of them—or just the unhappy ones. Only Apptentive gives you the precise mobile targeting and engagement approach to proactively hear from up to 90% of your consumers. Go beyond simple CSAT or NPS to truly understand the voice of the customer.

Surveys help you:

  • Prioritize your product roadmap
  • Add context and value to NPS
  • Quickly gather real-time customer feedback
  • Accurately capture the voice of the customer
  • Increase survey completion rates

How It Works

Get started quickly with simple configuration

Creating and later customizing Surveys is super-fast and easy within the Apptentive dashboard. They can be changed without updating your mobile app. Surveys can be presented to customers in two ways on either your mobile app or website, either as a pop up based on precise conditions and events you define within your app or website, or through a button that calls a survey when tapped.

Target customers based on specific attributes
Send surveys at the right time and place
Gather first-party data to act or retarget in response
Easily analyze survey results
Get started with simple configuration target customers based on specific attributes send surveys gather first-party data analyze survey results
Event Targeting allows you to prompt customers to take a survey at the right moment
Poll groups of customers through mobile-optimized and web NPS survey questions
Apptentive automatically sorts survey responses into sentiment categories so you can quickly analyze and track changes in customer emotion
apptentive customer sentiment chat

…[F]olks above me had some questions about a planned feature, so I decided to throw a survey up on Apptentive. My manager was very impressed when less than 24 hours later, I had clear data points based on hundreds of responses! I was really gratified by this comment from one respondent: ‘…you guys rock. Love the way this survey was integrated and asked clear questions to help hit the mark.”

Elisabeth Devos, Product Manager

Related Content

How Dunkin’ went from 2-stars to 4.5-stars and obtained 20% survey response rates in iOS 11.

How Zillow uses Apptentive to increase app ratings, gather customer feedback at scale, and build features people are requesting.

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