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We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

The Five Stages of Reducing Mobile Customer Churn

Retention is a top priority for mobile marketers. Our new five-step framework is here to help you improve your existing strategy.

Download Now

Guide

View resource

Guide

2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

Download Now

We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

The Five Stages of Reducing Mobile Customer Churn

Retention is a top priority for mobile marketers. Our new five-step framework is here to help you improve your existing strategy.

Download Now

Guide

View resource

Guide

2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

Download Now

Sentiment Analysis

Apptentive Fan Signals® lets you measure shifts in customer emotion to predict churn and retain your customers.

Request a Demo

Measure Customer Emotion across their Mobile Experience

Apptentive has established a new standard for understanding your customer journey, revealing key sentiment data on fans, at-risk customers, and shifts in emotion over time. With Apptentive’s unique data from mobile interactions, you can respond faster to churn risks, maximize lifetime value, and build customer loyalty, all while enhancing your own first-party data.

Fan Signals allows you to:

  • Predict and prevent churn
    Predict and prevent churn
  • Increase customer loyalty and lifetime value
    Increase customer loyalty and lifetime value
  • Deepen your understanding of VOC
    Deepen your understanding of VOC
  • Understand the “why” behind shifts in customer emotions
    Understand the “why” behind shifts in customer emotions
  • Accurately analyze the customer journey experience
    Accurately analyze the customer journey experience

How It Works

Enrich your first-party data

Augment individual profiles with customer emotion in real time and track shifts across the customer journey. This enriched profile data supports analytics on audience (segment or cohort), products, or experiences (specific places or events).

Track shifts in sentiment over time
Identify the "why" behind your customers' emotion
Contextualize and add value to NPS
Retarget at-risk customers before it’s too late
Enrich your first-party data, Track shifts in sentiment over time, Contextualize and add value to NPS, Retarget at-risk customers before it’s too late
Redirect frustrated customers to Surveys or our Message Center to quickly identify issues and follow-up once resolved with a Note.

Apptentive helps us answer a lot of questions, but the one that I like the most is our overall sentiment after we release a new version. We get a quick read on how people are liking the app, the new updates, or if there are any issues.”

Andy Ades, IT Product Manager

Related Content

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Increase retention with Apptentive

Take action on shifts in customer sentiment and behavioral changes, so you can intervene at the right time and place.

Woman looking at laptop

Retarget your Customers with Apptentive

Segment your customers on sentiment and emotion with enriched first-party data, and retarget at-risk customers before it’s too late.

Ready to see Apptentive in action?

Request a demo of Apptentive today.

Request a Demo

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