How does your app stack up against others in your industry? Download our 2021 Mobile Customer Engagement Benchmark Report to find out!

We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

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Guide

7 Steps to Product Roadmap Success

Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.

Download Now

We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

7 Steps to Product Roadmap Success

Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.

Download Now

Sentiment Analysis

Apptentive Fan Signals® lets you measure shifts in customer emotion to predict churn, retain those at risk, and nurture your biggest fans.

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Measure Customer Emotion Across Your Mobile Experience

Apptentive has established a new standard for understanding your customer journeys, revealing key emotion data on fans, at-risk customers, and shifts in emotion over time. With Apptentive’s unique data from mobile interactions, you can respond right in the app to churn risks, maximize lifetime value, and build customer loyalty—all while enhancing your own first-party data.

Taking Action on Fan Signals Leads to:

  • Higher avg. monthly spend per customer
  • Lower churn rates
  • Savings on your ad spend
  • Increase in in-app message click-through-rates
  • Increase in survey response rates

How It Works

Track shifts in sentiment over time

By measuring both the voice of the customer and their sentiment over time, you’re able to easily improve the value of your biggest fans, as well as predict churn from those at risk. Quickly act on the shifting emotions of your consumers, responding to feedback across your mobile channels and making decisions based on the 90+ percent of customers missed by traditional survey methods.

Add value to CSAT and NPS
Identify the "why" behind how customers feel
Retarget at-risk customers before it’s too late
Enrich your first-party data
Redirect frustrated customers to Surveys or our Message Center to quickly identify issues and follow-up once resolved with a Note.
Enrich your first-party data, Track shifts in sentiment over time, Contextualize and add value to NPS, Retarget at-risk customers before it’s too late

Apptentive helps us answer a lot of questions, but the one that I like the most is our overall sentiment after we release a new version. We get a quick read on how people are liking the app, the new updates, or if there are any issues.”

Andy Ades, IT Product Manager

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Increase retention with Apptentive

Take action on shifts in customer sentiment and behavioral changes, so you can intervene at the right time and place.

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Retarget your Customers with Apptentive

Segment your customers on sentiment and emotion with enriched first-party data, and retarget at-risk customers before it’s too late.

Ready to see Apptentive in action?

Request a demo of Apptentive today.

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