Understand customer sentiment before asking for a review in an app store. Segment your customers and only guide those who love your app to the app stores, while engaging unsatisfied customers in a conversation or survey to learn what could be better.
Guide happy customers to an app store, and watch your positive reviews increase and your star rating improve.
Give customers an outlet to provide feedback in a private manner. This helps lower your negative store reviews and boosts customer happiness.
Increase the volume of 5-star app store ratings and improve discoverability. Better ratings = more downloads.
Only 1% of mobile customers are vocal with their feedback. Tap into the other 99% to learn how to provide an even better customer experience.
Customers who love your app will become evangelists. If they aren’t satisfied, start a conversation and learn how to convert your biggest critics into loyal fans.
Connect with people who are having a great experience within your app, and encourage them to share it in the app stores. Ask those who don’t love your app to leave feedback or fill out a short survey.
Ratings Prompt integrates with Message Center so you can respond to feedback one-on-one, and links to Surveys to help you gather quantitative feedback.
