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Notes + Actions
Inspire your customers to take action now with Notes.
In-App Communication at Scale
Notes are a powerful capability that allow you to drive customer engagement and improve in-app customer communication. Through Notes, you can better connect with customers to keep them informed, delight them in-app, and ultimately, gather their feedback to continuously improve your mobile experience.
Communicate on a broad scale
Notes are a way to communicate without asking customers to take an action. Quickly deliver a message to the audience you need to reach without having to release a new version of your app.
Proactively reach out to minimize churn
If there is a known bug or a payment failed, send a Note to help save the relationship. Don’t wait for your next app release to take action.
Educate and delight customers
Did you add a new feature? Is there a piece of content customers won’t want to miss? Send a Note at the right time to educate and delight, including deeplinking to other areas of your app.
Whether the customer is engaging for the first time or is one of your loyal customers, a Note can be used to reward loyalty and boost retention through promotional offers or new content announcements.
If you have a new feature in your app customers are experiencing for the first time, you can use a Note to guide them through it and hear their thoughts. Close the feedback loop with a note.
Use Notes as a single question survey, or as a lead-in to a longer survey to learn more about your customers to better serve their needs.
Whether you’d like to communicate to some or all your mobile customers, Notes can be used to alert your customers in app and address any issues.
Alert customers who are currently using your app that there’s a broadcast, livestream, etc. that they might want to watch happening right then, containing a deeplink so the content can be viewed immediately.
Apptentive gives us a platform to pull all of our customers’ voices into one channel, and gives us an overall picture of what they say, how we can improve, and how to build our strategy on it. We love the great responses and positive feedback, but we see huge benefit from the critical responses and how we can improve.”