Request a Demo
We tailor each demo to your specific business needs. See it for yourself and contact us today!
Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:
Guide
View resourceGuide
7 Steps to Product Roadmap Success
Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.
Request a Demo
We tailor each demo to your specific business needs. See it for yourself and contact us today!
Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:
Guide
View resourceGuide
7 Steps to Product Roadmap Success
Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.
Notes + Actions
Prompt and inspire your mobile customers to take action in real time with Apptentive Notes.
In-App Resources and Communication at Scale
Apptentive Notes are a powerful capability that allow you to drive customer engagement, provide rewards and incentives, and generally improve in-app customer communication. Using Notes, you can better connect with customers to keep them informed, provide resources, delight them in-app, and ultimately gather their feedback to continuously improve your mobile experience.
Communicate intelligently on a broad scale
Notes are a way to communicate with customers without requiring them to take action. Quickly deliver a message to the audience or segment you need to reach, without having to release a new version of your app.
Proactively reach out to head-off problems and reduce customer churn
If you wish to communicate about a known bug or report a failed payment, send a Note to help save the relationship. Don’t wait for your next app release to take action.
Educate and close the loop with your customers
Did you add a new feature? Is there a piece of content customers won’t want to miss? Send a Note at the right time and place in the app to educate and delight, including deep linking to other resources or areas of your app.
Target broadly, or with behavior-based precision
Every customer response to a past Apptentive Survey or Note can be used as targeting criteria in the future. Now you can solicit feedback to drive your roadmap priorities—and then notify specific customers when a feature they requested goes live. Or, boost the performance of in-app marketing campaigns by hyper-targeting offers to customer segments based on previous behavior.
How It Works
Whether the customer is engaging for the first time or is one of your loyal customers, a Note can be used to reward loyalty and boost retention through promotional offers or new content announcements. Apptentive customers routinely see a 3x uptake on personalized offers presented via targeted Notes.
Apptentive gives us a platform to pull all of our customers’ voices into one channel, and gives us an overall picture of what they say, how we can improve, and how to build our strategy on it. We love the great responses and positive feedback, but we see huge benefit from the critical responses and how we can improve.”
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