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Guide

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Guide

7 Steps to Product Roadmap Success

Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.

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Request a Demo

We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

7 Steps to Product Roadmap Success

Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.

Download Now

Message Center

Turn your mobile app into a direct-connection channel with Apptentive’s
two-way messaging capability.

Let’s Connect

Iphone displaying two-way communication channel where customers and businesses can exchange feedback fast responses report issues on mobile or web app

Build customer relationships through conversations

When customers experience an issue, have feedback, or need a fast response, it is essential to have a channel through which they can easily reach out to you. Message Center is your two-way conversation channel to do just that.

Minimize disruption

Give customers the ability to leave feedback through the always-on, always present channel: your mobile app. They will quickly be able to share their thoughts, and then get back to your mobile experience with minimal interruption.

Keep your team’s workflow intact

We integrate with a variety of tools using different protocols so you don’t have to change your internal processes. As a comprehensive solution for enterprise voice of the customer, Apptentive works with a variety of other companies to add value to customer feedback technologies, or connections to other systems.

Drive customer retention and loyalty

Customers who feel heard are more loyal and place a greater level of trust in your brand. Provide an exceptional customer experience which includes real, two-way conversation.

No email address required

Message Center allows you to respond to every piece of customer feedback and communicate with customers directly through your mobile app, whether you have their email address or not.

Screenshot an issue, Customers can share experience with a screenshot without having to rely on text to share the story

Receive screenshots, share images

A picture is worth a thousand words. Customers can show you exactly what’s going on with their experience by sending you a screenshot, rather than relying only on text to share the story.

Mobile notification message Notify and alert customers that their feedback was responded to increase app engagement and have customer voices be heard

Pull customers back in

When customers are alerted that their feedback was acknowledged with a response, they’ll be notified and prompted to go back into your app to engage.


How It Works

Augment your one-way communication channels (ratings, reviews, and surveys) with two-way conversations through our Message Center. Support an open-ended long-form dialogue, while controlling response expectations from your end. Utilize our key integrations with your internal systems to seamlessly weave all communication touchpoints into one central help desk, limiting disruptions within your support team.

Simple integration

Drop Message Center into your app and instantly have a way to listen to and talk with your customers. We make it easy for your team to respond and act on direct, open-ended customer feedback.

Message notifications
Team assignments
Conversation tagging
Group messaging
Simple integration, message notifications, team assignments, conversation tagging, group messaging
Mobile notification message Notify and alert customers that their feedback was responded to increase app engagement and have customer voices be heard
message center tagged notifications customer feedback
Place your customers who have similar interests, questions, or concerns into groups.
select specific customers for specialized messages

We look at Apptentive every day as it helps (us) understand what our guests like or where we may have a problem that needs to be addressed. It augments all our other forms of insight like in-app analytics, platform performance and, of course, the App Store ratings/comments themselves, so we can be more surgical in what we do.”

Bill Keen, Director of Mobile Solutions

Related Content

Learn about Reputation Management

Activate happy customers to leave positive feedback online while intercepting negative reviews.

Product Roadmap

Gather real-time customer feedback that helps prioritize your product roadmap. Build exceptional products and rally your company around a single point of reference: the customer.

Ready to see Apptentive in action?

Request a demo of Apptentive today.

Let’s Connect

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