Benefits

Keep customers in your app

Give customers the ability to leave feedback through the medium they’re already using: your app. Once they’ve shared their thoughts, allow them to get back to your experience with minimal interruption.

Communicate on your terms

Proactively or reactively respond to customers based on your team’s bandwidth. Ask customers to give feedback by linking to Message Center from a Note, Ratings Prompt, or an in-app feedback button.

Prioritize product roadmaps

Customers want to tell you about their experiences, bugs they encounter, and features they’d like to see. Give them a channel to share their thoughts, and use the qualitative data to help influence your product roadmap.

Drive loyalty and retention

Customers who feel heard trust you more. Provide an exceptional experience with a real conversation.

Pull customers back in

When customers are alerted that their feedback was responded to, they’ll be notified and prompted to go back into your app.

Learn how InterContinental Hotels Group uses Message Center

“We look at Apptentive every day as it helps (us) understand what our guests like or where we may have a problem that needs to be addressed. It augments all our other forms of insight like in-app analytics, platform performance and, of course the App Store ratings/comments themselves, so we can be more surgical in what we do.”

Bill Keen | Director of Mobile Solutions

Request a demo of Apptentive today.