We know it’s not business as usual right now, and we’re here to help. Check out our latest COVID resources.
Visualize your key customer sentiment and feedback metrics in one view, spot trends, and make faster decisions with our powerful analytics.
Quickly Analyze Feedback in Real Time
The Apptentive dashboard simplifies the entire analytics process by providing key insights into who your customers are, what they care about, how they feel, and how best to communicate with them. Our machine learning and semantic analysis gives you the results you need faster with easy-to-share insights.
Understand the voice of the customer
Automatically identify at-risk customers and take action
Uncover strengths and weaknesses in your customer experience
Identify and respond to competitive threats
Prioritize your product roadmap
The App Health dashboard uncovers areas where your app performs well or falls short. Quickly see a snapshot summary of your all-time and recent ratings and reviews. Easily see customer engagement and activity in one place.
The Insights dashboard data reveals how consumers currently feel about your brand and tracks it over time. Apptentive aggregates the raw text found in app store reviews, survey responses, and messages, then presents the analysis in a clear dashboard with data visualizations.
Apptentive automatically sorts customer feedback into sentiment categories so you can quickly analyze and track changes in customer emotion, which you can use to enrich your own data. By measuring VOC and customer sentiment over time, you’ll be able to easily identify at-risk consumers and reveal new fans.
By regularly tagging messages and monitoring common phrases, you can get a clear sense of the customer experience over time. Are people getting happier? Does a bug keep happening? Now you can know. See a list of all the tags, watch how they’re trending, and even filter by release version or time to get the complete picture.
Apptentive gives us a platform to pull all of our customers’ voices into one channel, and gives us an overall picture of what they say, how we can improve, and how to build our strategy on it. We love the great responses and positive feedback, but we see huge benefit from the critical responses and how we can improve.”