Analytics

Visualize your key customer sentiment and feedback metrics in one view, spot trends, and make faster decisions with our powerful analytics.

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Dashboard simplifying entire analytics process, providing key insights into costumer values, sentiment, and best way to communicate with them

Quickly Analyze Feedback in Real Time

The Apptentive dashboard simplifies the entire analytics process by providing key insights into who your customers are, what they care about, how they feel, and how best to communicate with them. Our machine learning and semantic analysis gives you the results you need faster with easy-to-share insights.

Analytics help you:

  • Understand the voice of the customer
  • Automatically identify at-risk customers and take action
  • Uncover strengths and weaknesses in your customer experience
  • Identify and respond to competitive threats
  • Prioritize your product roadmap

How It Works

Quickly summarize your app’s health

The App Health dashboard uncovers areas where your app performs well or falls short. Quickly see a snapshot summary of your all-time and recent ratings and reviews. Easily see customer engagement and activity in one place.

Make sense of raw text from reviews, surveys, and messages
Enrich your first-party data with sentiment analysis over time
Uncover trends in your customer feedback

Apptentive gives us a platform to pull all of our customers’ voices into one channel, and gives us an overall picture of what they say, how we can improve, and how to build our strategy on it. We love the great responses and positive feedback, but we see huge benefit from the critical responses and how we can improve.”

Katie Rice, Product

Head shot: Katie Rice

Related Content

Learn about Loyalty + Retention

Take action on shifts in customer sentiment and behavioral changes, so you can intervene at the right time and place before it’s too late.

Learn about Targeting and Segmentation

Learn about Customer Retargeting

Segment customers better with enriched first-party data, and retarget at-risk customers.

Ready to see Apptentive in action?

Request a demo of Apptentive today.

Request a Demo