Customer Feedback Platform

Use mobile experiences to develop meaningful relationships with your customers

Have two-way conversations with your customers directly in your app. Gather feedback, solve problems, and build relationships with your customers, on your terms.

Message Center

Turn your app into a communication channel.

Customers expect to communicate with you directly from your app. Give them an outlet to give feedback without asking them to leave the app.

Mobile Customer Experience

A customer's experience is more impactful when it’s personal and proactive

Apptentive helps you identify who to talk to, where to communicate, and how to drive customers to take action.

Ratings Prompts

Drive more ratings and reviews from the right audiences with our targeting.

Ensure the right customers see Ratings Prompts at the right time and place within your app. Apptentive’s targeting capabilities allow you to determine which customers receive Ratings Prompts, where they’ll appear in the app, and how often individual customers can be prompted. These parameters improve your mobile customer experience by diminishing annoyance rates, while increasing response rates.

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Inspire your customers to take action.

Use a Note to highlight new features, invite customers to take a survey, encourage app version upgrades, share new content, collect reviews, acknowledge mistakes, make announcements, offer promotions, encourage social engagement, and more.

See Notes >


Learn more about your customers to increase customer retention.

Apptentive’s Surveys are simple, easy to implement, and can be changed without updating your app. Collect quantitative data and qualitative information with a tap. Optimized for mobile and coupled with in-depth targeting, Apptentive’s surveys allow you to gather thousands of responses in a short amount of time in order to make data-driven decisions faster than ever.

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Interact intelligently with the right customers, in the right place, at the right time

What if you could target…

Every customer who has made 2 purchases

Customers who have spent over a certain dollar amount

Customers who have viewed 15 pieces of content

With Apptentive, you can.

We make your in-app efforts more impactful by helping you personalize campaigns based on customer behavior.

Customer Sentiment

Apptentive helps you gather 100x more customer feedback. Our AI-powered analytics give you the power to make sense of it.

The Apptentive dashboard provides key insights into customer sentiment, including who your customers are, what they care about, and how to communicate with them. Apptentive works from day one using machine learning and semantic analysis to bubble up key trends, so you can stop guessing what customers want and make decisions with certainty.

Customer Success

Expert advice when you need it

Apptentive has years of experience with customers just like you. Our Customer Success team provides you with best practices based on our experience in customer feedback and with similar customers, but tailored to your specific goals. Think of us as another member of your team.

Our Customer Success team offers:

  • Onboarding and ongoing consultation on your app and how it performs
  • Personal advice based on industry developments and trends
  • New feature training specific to your app
  • Direct contact for any questions or issues that arise


You spend a lot of time making your brand perfect. We spend a lot of time supporting the work you’ve done.

Easily tailor your in-app prompts to match your brand.


We play nicely with others

Why change your team’s workflow? Seamlessly connect with your existing CRM and push notification services to receive and reply to all your messages in one place.

Apptentive integrates smoothly into many major CRM tools, leaving you with a universal inbox to handle your customer conversations regardless of where they originated.

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Platforms & Languages

Available everywhere your customers are

No matter what tools you use or where your customers are, Apptentive is available for you.


Apptentive supports native integration with the major mobile platforms. Natively integrate Apptentive to utilize powerful tools to gather feedback, deploy surveys, drive higher ratings, and develop meaningful relationships with your customers.

  • iOS
  • Android
  • Cordova


We know your customers may be spread across the world, and it’s important for our services to support them wherever they are. Apptentive is currently available in the following languages:

  • Arabic
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Danish
  • Dutch
  • English
  • French
  • French (Canadian)
  • German
  • Greek
  • Italian
  • Japanese
  • Korean
  • Polish
  • Portuguese (Brazilian)
  • Russian
  • Spanish
  • Swedish
  • Turkish

Request a demo of Apptentive today.

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