In-App Communication

Use mobile as a vehicle to listen and respond to customer conversations

Customers expect to be able to communicate with you directly from the app. Give them an outlet to give feedback without asking them to leave your app.

Message Center

Turn your app into a communication channel.

Have two-way conversations between you and your customers, inside your app. Gather feedback, solve problems, and develop meaningful relationships with your customers, on your terms.

Proactive Engagement

Mobile engagement is better when it’s personal and proactive

Apptentive tools help you identify who to talk to, select the right activation method, and drive your customers to take high-value actions.

Use these features to proactively engage at smart times:

Ratings Prompts

Drive 5-star ratings and intercept negative feedback.

Understand customer sentiment before asking for a review in an app store. Segment your customers and only guide those who love your app to the app store, while engaging unsatisfied customers in a conversation to learn what you can do better.

See Ratings Prompts >

Notes

Inspire your customers to take action.

Use a Note to highlight new features, invite customers to take a survey, encourage app version upgrades, share a new piece of content, acknowledge if something goes wrong, make announcements, and more.

See Notes >

Surveys

Find out why your customers feel the way they do.

Apptentive’s surveys are simple, easy to implement, and can be changed without updating your app. Collect quantitative data and qualitative information with a tap.

See Surveys >

Surveys 01

Targeting

Interact intelligently with the right customers, in the right place, at the right time

What if you could target…

Every customer who has made 2 purchases

Customers who have spent over a certain dollar amount

Customers who have viewed 15 pieces of content

With Apptentive, you can.

We make your in-app efforts more impactful by helping you personalize campaigns based on customer behavior.

Reporting & Analytics

Actionable data at your fingertips

The Apptentive dashboard provides key insights into who your customers are, what they care about, and how to talk with them. Utilize the data to communicate more personally and more effectively.

Customer Success

Expert advice when you need it

Apptentive has years of experience with customers just like you. Our Customer Success team provides best practices consultation based on our experience in the app space and with similar customers, but tailored to your specific goals. Think of us as another member of your team.

Our Customer Success team offers:

  • Onboarding and ongoing consultation on your app and how it performs
  • Personal advice based on industry developments and trends
  • New feature training specific to your app
  • Direct contact for any questions or issues that arise

Customization

You spend a lot of time making your brand perfect. We spend a lot of time supporting the work you’ve done.

Easily tailor your in-app prompts to match your brand.

Integrations

We play nicely with others

Why change your team’s workflow? Seamlessly connect with your existing CRM and push notification services to receive and reply to all your messages in one place.

Apptentive integrates smoothly into many major CRM tools, leaving you with a universal inbox to handle your customer conversations regardless of where they originated.

Zendesk
Salesforce Desk
UserVoice

Platforms & Languages

Available everywhere your customers are

No matter what tools you use or where your customers are, Apptentive is available for you.

Platforms

Apptentive supports native integration with the major mobile platforms. Natively integrate Apptentive to utilize powerful tools to gather feedback, deploy surveys, drive higher ratings, and develop meaningful relationships with your customers.

  • iOS
  • Android
  • Cordova

Languages

We know your customers may be spread across the world, and it’s important for our services to support them wherever they are. Apptentive is currently available in the following languages:

  • Arabic
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Danish
  • Dutch
  • English
  • French
  • French (Canadian)
  • German
  • Greek
  • Italian
  • Japanese
  • Korean
  • Polish
  • Portuguese (Brazilian)
  • Russian
  • Spanish
  • Swedish
  • Turkish

Request a demo of Apptentive today.