We believe relationships matter. That’s why we’re on a mission to give a voice to every consumer and create better customer experiences for the world’s most popular brands.
These values guide how we treat one another, interact with our customers, and build our product.
We are committed to taking a customer-first approach to our processes and our product. We listen first and embrace the emotional connection of human beings, especially in our customer relationships.
We view ownership of our individual results as a responsibility to the overall team. We do not place blame on others or argue “that’s not my job.”
We are committed to promoting trust and accountability. We share what’s going on and why, so everyone can make the best decisions possible.
We celebrate experiments, risk-taking, and adaptability as opportunities to learn. We focus on improvement and execution, rather than valuing status and comfort.
We help each person invest in their professional development and encourage everyone to ask for help when they need it, both personally and professionally.
We prioritize smart decisions made quickly over perfect decisions made slowly. We understand that while we might not always agree, our ability to disagree and commit effectively is crucial to our success.
We respect and empower one another, invest in strong communication, and collaborate because we are all on the same team. We know people love Apptentive because anyone in the company will help you.
We value diversity and strive to fill our office with people of different backgrounds and identities. Since our vision is to give a voice to every customer, we also want to give a voice to every employee.
We hire people, not robots. That’s why we help you balance work with your family, friends, hobbies, and health. We pride ourselves on being adaptable because change is a constant. We make mistakes, learn, appreciate diverse thinking, and improve as we iterate.
Apptentive was founded in 2011 with the mission to make it easier for companies to build stronger relationships with their customers. We wanted to use software to create a beautiful experience for companies to start conversations with their customers, but also listen to them, respond accordingly, and use the insights gained to build a more consumer-centric customer experience.
Join our online community to see what we’re up to, where we’re going, and what it’s like to work at Apptentive.