Our Values

These values guide how we treat one another, interact with our customers, and build our product.

Deliver Customer Love

We are committed to taking a customer-first approach to our processes and our product. We listen first and embrace the emotional connection of human beings, especially in our customer relationships.

Own Your Results

We view ownership of our individual results as a responsibility to the overall team. We do not place blame on others or argue “that’s not my job.”

Be Transparent

We are committed to promoting trust and accountability. We share what’s going on and why, so everyone can make the best decisions possible.

Celebrate Change: Fail, Learn, and Improve

We celebrate experiments, risk-taking, and adaptability as opportunities to learn. We focus on improvement and execution, rather than valuing status and comfort.

Bring Your Best Self

We help each person invest in their professional development and encourage everyone to ask for help when they need it, both personally and professionally.

Take Action

We prioritize smart decisions made quickly over perfect decisions made slowly. We understand that while we might not always agree, our ability to disagree and commit effectively is crucial to our success.

Succeed Together

We respect and empower one another, invest in strong communication, and collaborate because we are all on the same team. We know people love Apptentive because anyone in the company will help you.

Our Benefits

Taking care of our employees’ health, well-being, and their personal and professional development is part of how we grow together.

  • Full health, dental, and vision insurance coverage
  • 401k, HRA, FSA
  • Orca Card
  • Wellness stipend
  • Free snacks & beverages
  • Weekly catered lunches
  • Unlimited PTO
  • Paid family leave
  • Paid professional development
  • Great location
  • No Meeting Wednesday
  • Team bonding days

Our Culture

A Voice for Everyone

We value diversity and strive to fill our office with people of different backgrounds and identities. Since our vision is to give a voice to every customer, we also want to give a voice to every employee.

How We Work

We hire people, not robots. That’s why we help you balance work with your family, friends, hobbies, and health. We pride ourselves on being adaptable because change is a constant. We make mistakes, learn, appreciate diverse thinking, and improve as we iterate.

Why We Do It

Apptentive was founded in 2011 with the mission to make it easier for companies to build stronger relationships with their customers. We wanted to use software to create a beautiful experience for companies to start conversations with their customers, but also listen to them, respond accordingly, and use the insights gained to build a more consumer-centric customer experience.

Join Us

If our values align with yours, this might be the place for you. We’re always on the hunt for extraordinary people to join our team.

Don't see what you're looking for? Email Gloria, our Director of People, with your resume. We'll be in touch if something comes along that fits your skill set!

What Our People Are Saying

Transparency is definitely a big deal here. I've asked many questions over my first three months to the leadership team about how my quota was set, how pricing decisions are made, and how early product decisions were made. I've not only received thorough answers, I've been asked 'How would YOU make these decisions?’ Being welcomed into strategic decision-making conversations as an entry-level salesperson this way is definitely hard to come by."

- Nick Dudler, Market Development Representative

I love working at Apptentive because everyone is so committed to our customers and their success—we embody customer love! It's not uncommon to loop our CEO or Director of Product onto a call with a customer to let them hear their feedback or help address their pain points. Everyone chips in to give customers a great experience.”

- Veronica Rosenberg, Customer Success Team Lead

It’s really awesome to work for a company that listens to customers and builds tools to listen to customers (especially as someone whose main job is to ultimately listen to customers). I’m building tools I love and want to share with others.

- Sina Yeganeh, Senior Product Manager

I've never felt more valued as a team member and encouraged to explore ideas that I think could really make an impact."

- Matthew Callis, Front-end Software Engineer

Apptentive's product and approach to building it truly embodies our values. We also have an incredible community who is just as passionate about giving their consumers a voice as we are, which is a ton of fun from a marketing perspective. The work is interesting, useful, challenging, and leaves me feeling a sense of accomplishment at the end of every day!"

- Ashley Sefferman, Head of Content

Let's Connect

Join our online community to see what we’re up to, where we’re going, and what it’s like to work at Apptentive.

  • While some of our team visited our friends at @wendys, the rest of us back at the office indulged in a Frosty or two 😍 #CustomerLove
  • Happy one year anniversary to our amazing account director, Sarah! We are thankful for the positivity and expertise she brings to our team. For those of you who haven't heard yet, Sarah will be speaking at the next Seattle Women in MarTech event on Nov. 6th at Apptentive. Come learn how she's fought to overcome imposter syndrome - a struggle so many of us face! #WomenInMarTech #SeattleWomenInMarTech #LoveWhereYouWork
  • Happy birthday to our fearless leader, @robiganguly! He spent the last few days in Europe; making a stop to celebrate Oktoberfest in Germany with VP of Customer Success @culpchri and then popped over to Kiev to visit our Ukrainian team members! We can't imagine a more Robi-esque birthday than sharing #CustomerLove all over the world.
  • We hope you could join us at @theritzlondon for our afternoon tea event! It's always fascinating to learn from other #product, #marketing, and #CX professionals. 
Want to come to our next event? Head on over to our website to learn more about where we'll be this busy conference season!
  • Team Apptentive has been all over the world lately! ✈️🌍 Here's Christy Culp, VP of Customer Success, rocking her Apptentive gear in Italy. 🇮🇹 We also have four team members in England right now for our London afternoon tea event. 🇬🇧 Where will customer love take you?

If you want to learn more, we'd encourage you to visit our site and browse open positions. We're hiring! 
#CustomerLove #CX #CustomerExperience
  • This week, we spent time with our friends at @dunkin! 🍩☕ It was terrific to learn more about how they're using customer feedback and data to improve the customer experience. Who knew sprinkles could be such a hot topic? (Psst...check out those cool socks Andy's rockin'! 😎) #CustomerLove #CX
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