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We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

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Guide

7 Steps to Product Roadmap Success

Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.

Download Now

Request a Demo

We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

7 Steps to Product Roadmap Success

Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.

Download Now

Loyalty & Retention

Infographic: The State of Customer Feedback & Loyalty in a Mobile World

Marissa Bosché  //  April 13, 2016  //  1 min read

Consumers today are more connected—to their friends and family, global events and trends, and businesses—thanks to their mobile devices. So what role does mobile play in asking, gathering, and understanding customer feedback?

To find out, Apptentive partnered with SurveyMonkey on a consumer survey. We surveyed 621 consumers ages 18 and older, and 658 full-time professionals at companies with more than 10 employees about how they approach feedback, along with what role mobile plays.

Check out our findings in the infographic below!

SurveyMonkey_Apptentive_Infographic (1)

We highly recommend downloading the full report for more information on the state of customer loyalty, and to understand what companies can improve upon to activate the silent majority and increase their volume of customer feedback. Download your free copy below:

Screen Shot 2015-08-17 at 11.53.07 AM

Implementing customer feedback is key to success, but you have to ask for it first. We hope our findings can help get you started on building a strong line of two-way communication between your mobile customers and your team.

Happy loyalty building!

About Marissa Bosché

Marissa Bosché is the Marketing Communications Manager at Apptentive. She studies consumer behavior in an increasingly mobile world, and loves helping businesses connect with their customers on a personal level. Follow Marissa on Twitter at @MarissaBosche.
View all posts by Marissa Bosché >

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