Customer Love Stories Podcast: Episode 13

In this episode of Customer Love Stories, Robi Ganguly, CEO and Co-founder of Apptentive, discusses customer love with Rand Fishkin, CEO and Co-founder of SparkToro.

Specifically, the two discuss:

• What it means to vote with your dollars
• The importance of supporting ethical brands and following values-driven leaders
• Why sometimes the hardest conversations are the most important
• Brand integrity, and what it looks like when companies break trust
• Why understanding your customers is absolutely critical to driving success (and how both SparkToro and Apptentive work to help listen to your customers)

Listen now

Watch the full episode

Details

• Host: Apptentive CEO and Co-founder, Robi Ganguly.
• Guest: Rand Fishkin, CEO and Co-founder of SparkToro.
• Producer: Madeleine Doyle.
• Learn more about Apptentive: https://www.apptentive.com/.
• Free 30-day trial of Apptentive: https://be.apptentive.com/signup.

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