Our 2021 Mobile Customer Engagement Benchmark Report is here! Download the report and see how your app stacks up against others in your industry.

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Guide

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Guide

7 Steps to Product Roadmap Success

Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.

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We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

7 Steps to Product Roadmap Success

Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.

Download Now

Mobile Marketing

10 Steps for Managing Negative App Reviews

Ashley Sefferman  //  December 6, 2016  //  2 min read

Positive comments tell you what people like about your app and what you are doing right. They
make you feel good about your work and offer encouragement to keep going. At their best, they
are both inspiring and validating, giving other potential customers in the app store a reason to buy or download your app.

Negative comments, however, are a different story. They make you second-guess yourself, and your app, and can give you a biased representation of quality.

The reality is this: You will get both positive and negative app reviews, and they’re equally important to the process of understanding customer sentiment and building a better mobile experience.

To help you manage the inevitable negative reviews and boost five-star ratings by giving your customers a voice, we created a brand new checklist, The 10 Step Checklist for Managing Negative App Reviews.

Checklist cover

Fearing negative reviews no longer needs to be top-of-mind for your mobile marketing and product teams. With our checklist, you’ll have a play-by-play strategy for turning negative reviews into constructive, positive learning points. The tools and techniques covered in the checklist are a surefire way to decrease the complaints that make it to the public app store, and open communication with the silent majority of your app customers.

For more on how to turn one-star reviews into five-star customers, grab your free copy of The 10 Step Checklist to Managing Negative App Reviews now.

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See you in the app stores!

About Ashley Sefferman

Ashley Sefferman is Head of Content at Apptentive. A digital communication and content strategy enthusiast, she writes about multichannel engagement strategies, customer communication, and making the digital world a better place for people. Follow Ashley on Twitter at @ashseff.
View all posts by Ashley Sefferman >

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