Giving mobile app customers a voice
It’s the 4th of July. The day we celebrate America’s independence and remind ourselves why revolt is sometimes necessary.
We fought for a voice. To be heard. To be respected. To be treated as equals.
Mobile devices have accelerated this fight, empowering more people around the world every day to have a voice. They’re with us whenever and wherever we are. This is why they’ve quickly become the most personal devices we’ve ever owned. We love our phones.
Mobile has also introduced us to a new breed of software: the app. Over a billion people are using apps every day, thanks to the hard work of more than a million publishers.
…but there is a barrier between customers and those hardworking app publishers.
This is where Apptentive comes in
With most mobile apps, consumers feel voiceless. It’s too challenging to give feedback, leave a complaint, or even give praise. Where do people find themselves when they want to say something? All too often, the answer is: the app store – a communications dead-end that frequently results in poor reviews and hurt feelings.
At Apptentive, we’ve been hard at work solving that problem and it’s time to introduce you to a revolution in customer communication: Message Center – a voice for you AND your mobile customers.
With Message Center you can have a two-way conversation, in-app, to gather feedback, listen to problems, and create great mobile experiences through the development of a meaningful relationship. You can earn the love of your customers by doing something you already want to do: listening, learning and conversing with them.
Higher Ratings are just the start
Over the past 2 years, we’ve learned firsthand with thousands of customers that when you talk with the people using your apps you end up generating higher ratings and reviews. But there’s more to it than that.
Listening to your mobile customers gives them a voice. It engages them in the partnership of making a better app, it empowers product management teams to be customer advocates and it increases your app’s retention. Customers come back to an app when it demonstrates that the people who made it care, listen and respond.
Our Message Center turns your app into a living, breathing extension of your team – one that shows your customers that you care and that you’re listening.
We will help you deliver on the promise of mobile: a more relevant, timely and personal experience for anyone using software. It’s time to free yourselves from the boundaries of the app stores and to break down the walls between you and your customers.
Everyone deserves to be heard, especially your customers. Please join us in leading the mobile revolution today.