Meet the Team

Robi Ganguly

CEO & Co-founder

Robi grew up in Redmond, back when it was most famous for Nintendo rather than Microsoft. He spent his formative years studying Tae Kwon Do (6-time WA state champ) and experimenting with BASIC on a Sperry PC. After attending Pomona College, where he majored in Politics, Philosophy and Economics, Robi moved to San Francisco and worked for Deutsche Bank Alex Brown, experiencing the “dotcom crash” firsthand. Following DB, Robi spent 3 years at WebEx Communications, where he built one of the industry’s first SaaS pricing strategies. Robi then joined Yahoo!, where he created the Supply Management practice and set many of today’s ad standards. Since leaving Yahoo! in 2008, Robi has advised several global CPG brands on their digital communications strategies, which led him to create Apptentive.

Ken Clements

Vice President, Marketing

Originally from Belfast, Maine and a graduate of Boston University, Ken has worked for tech firms in Maine, Boston, NYC, Denver and Seattle — leading rockstar teams that know how to create relevant conversations with customers worldwide.  Living in Seattle has made it difficult to follow his beloved Red Sox, so he has shared his love of baseball by coaching Little League.  He also enjoys travel and boating around the Puget Sound.

Christy Culp

Vice President, Customer Success

Christy hails from the great state of Michigan. She moved to Seattle after post-college stints in Colorado, New Orleans, and DC. Her background encompasses luxury hospitality and sales operations within the IT space. Outside of work, Christy loves a good adventure, traveling, skiing, cooking, and classic novels. She also loves her Michigan State Spartans.

Gloria DaPra

Director of People

Gloria grew up in sunny San Diego and moved to Seattle to enjoy the thriving music scene of the 90’s (yes, the grunge years). Gloria has a Master’s Degree in Organizational Psychology and geeks out reading about workplace culture. Before joining Apptentive, Gloria was at a startup called Array Health, and before that a company called thePlatform that was bought by Comcast. Gloria loves to plant seeds, grow vegetables and flowers, and play 2nd base for her co-ed softball team.

Pat Goodwin

Vice President, Finance & Operations

Pat has more than 20 years of experience as CFO and Treasurer for multiple startups and regional and national award winning high-growth companies including: VALVE, MOZ and DOOR TO DOOR STORAGE. Pat has developed an expertise in working with company founders in entrepreneurial, creative and collaborative environments to develop new business models and to create the financial and operational infrastructure to rapidly scale these businesses and achieve profitability. During his career, he has overseen all aspects of finance and operations including; fundraising, accounting, audit, tax, F,P&A, legal, human resources, treasury, risk management, board and shareholder reporting and administration.

Melody Jones

Vice President, Engineering

Melody joins Apptentive from Cision where she served as Vice President of Data Science, Enterprise Architecture. While at Cision, she led the team through six major acquisitions and created the public relations industry’s first cloud platform. Prior to Cision, she developed several patented pieces of technology while building a platform that analyzes earned media as the Principal Engineer at Visible Technologies. Melody brings 15 years of big data, machine learning, and research experience to the team. Outside of the office, she loves to explore new places by adding new stamps to her passport and visiting obscure places closer to home.

Patrick McNulty

Vice President, Sales

Patrick McNulty is a revenue architect and sales leader with a unique vision for motivating others. Patrick’s fusion of empathetic sales coaching with full-stack marketing strategy empowers others during problem-solving consultations. He obtained a BSBA in marketing from John Carroll University and an EMBA from Rochester Institute of Technology and has been on thousands of successful sales calls with marketing experts throughout his career. Bottom line, Patrick is a storyteller who designs and drives an engine for predictable revenue growth.

Michael Fountain

Director of Product
Michael is not a Pacific Northwest native but feels very much at home on Bainbridge Island with his beautiful wife & high-school sweetheart of 23 years and their two well behaved, non-iPhone, non-SnapChat addicted teenagers. (Yes, Maddie & Nick, that’s you.)
He joins Apptentive with over 18-years of hands-on experience developing software solutions and bringing ideas to market online… and yes, he’s the reason the kids are addicted to the internet.  
Michael started his career at back in the early 2000’s as a front-end developer and engineering manager. He led the front-end team responsible for launching the Tools & Hardware, Camera & Photo, and the Toys, Video Games, & Baby stores in partnership with Toys R Us. 
Michael left Amazon to develop & bootstrap a software company with his best friend from college in Louisville, Kentucky. was acquired by in 2008 and he spent the next few years racing cars & helping other startups bring their ideas to market.
In 2012, Michael returned to the Pacific Northwest to join his old friends at Parallels as subject matter expert responsible for pivoting the Plesk product vision and developing a new go-to-market strategy for Plesk 12. later spun-off as an independent company using the same strategy and was acquired for $105M.
Most recently, Michael was at leading the and product teams in Seattle and Toronto, building the world’s largest wholesale domain platform with over 30M domains under management across 40k resellers worldwide

Red Russak

Senior Account Executive

Born and raised in the Pacific Northwest, Red loves tech startups, public service and community. In his free time, Red moderates the tech startup hub, StartupSeattle, and curates the local StartupDigest newsletter. Driven to help startups and startup communities, Red lives by the mantra ‘give before you get’.

Casey Anderson

Customer Success Manager

Casey hails from the shores Edmonds, Washington, just north of Seattle. A graduate of the University of Washington, he has been previously been part of several early-stage companies. Casey spent most of his career at Dwellable, a mobile-first travel startup, as an early team member. Professionally, he has worn many hats, though his favorite has always been helping partners build great things. Casey has a strong DIY ethic and enjoys fixing wooden boats, homebrewing, and spending time in Skykomish.

Jake Barnett

Software Engineer, Full Stack

Musician, skier, coder, Jake splits his time evenly between hacking, going to music festivals, and day-dreaming about the slopes. Originally from Lake Tahoe, he studied environmental science at the University of Oregon before moving to Seattle. Jake plans on helping Apptentive go to exciting new places with his knowledge of web technologies.

Karl Beck

Senior Platform Engineer

Karl Beck is a Pacific Northwest Native with experience in software engineering in all branches extending for more than 10 years. Starting at an early age programming became an obsession and became the perfect choice for a career which has led to working with excellent engineers and leaders throughout the industry. When not solving software problems, Karl can be found flying a Aeronca Chief 11AC, wrenching on yet another car project, or adding to the collection of home built antennas for use in the HAM amateur bands.

Nick Bilenko

Platform Developer

Nick is from Kyiv, Ukraine and graduated from National Technical University of Ukraine “KPI” with a master degree in electronics. He started his career in IT as a technical support engineer, had various roles during his career path, including system administration and installation package development. Nick transitioned into a software engineer eight years ago and joined Apptentive as a platform developer. His interests are video games, photography, sci-fi and guitar. In Nick’s free time, he loves to spend it with his 4 years old son.

Matthew Butler

Sr. Account Executive

Matthew Francis Butler is a Pacific Northwest Native with roots in Business Development, SaaS Sales and Marketing Technology extending more than 10 years. He graduated with a bachelor’s degree in New Media & Design from Western Washington University, also studying Japanese and spending time in Nagoya & Tokyo, Japan. When not in the office, Matthew would prefer to be in the woods or in the garage with his toys – his KTM Dirt bike, Dune Buggy, Boat and 2 kitties (and wife and dog too). When given the chance, you have GOT to have a bite of his homemade spaghetti, he’s just gotta warm it up, it’s been in the freeze.

Matthew Callis

Software Engineer, Front-end

The human equivalent of Comic Sans. A transplant from Nashville, Tennessee with a background in graphic design and web development. Matthew enjoys JavaScript, candy, cheese, Wayne’s World, late night coding sessions, and long walks on the beach. Dislikes include avant-garde jazz, broccoli, and messy SCSS files.

Pat Cotter

Customer Success Manager

A native of “exotic” Buffalo (apparently they’re rebranding) and graduate of Princeton, Pat moved to Seattle after spending the better part of the past decade in San Francisco working for a variety of startups including General Assembly, Badvine and He’s motivated by the idea of helping companies better communicate and build things people want and couldn’t be happier to see his dream take flight at Apptentive. When not shamelessly promoting his hockey team, he can be found training Rosie (his pet Swissweiler), discussing Skynet, or watching Sisterhood of the Traveling Pants.

Ren Fischer

Senior Marketing Manager

Ren joins us from the Bay Area where she fell in love with tech and all things digital marketing. Ren has experience with small-to-mid-size tech start-ups in adtech and B2B enterprise SaaS. Originally from the Sierra Nevadas, when Ren isn’t connecting people with their perfect software solution, you can find her on a pair of skis, snowboard, or riding her ’81 Schwinn Le Tour, Peaches, around the city.

Steve Fosdal

Senior Software Engineer

Steve grew up on a small farm in Southern Wisconsin. His obsession with figuring out how things work led him to major in Physics at the University of Wisconsin – Madison. His interest in software started at age 12 and continues today, leading him to Chicago and now Seattle. Steve enjoys video games, sci-fi, coding and adding stamps to his passport with his wife.

Terra Hakam

Account Manager

Terra is a ‘Customer First’ minded professional with almost a decade of cross-platform consumer measurement and advertising effectiveness experience. She has found a passion in helping clients discover and tell their customer story. A hometown girl, Terra has a passion for Seattle and its communities. In her free time she can be found exploring the city’s restaurant scene with her husband and daughter, volunteering as a King County Child Advocate, or listening to one of her new favorite podcasts.

Victoria Hanlon

Marketing Automation Manager

Victoria, an East Coast transplant, developed her love of Marketing during her time at Seattle University. After graduating and a stint abroad, she began her career at Expedia and realized her passion for B2B marketing. She has experience driving marketing initiatives within Fortune 500 companies and start-ups alike, but favors the scrappy, fast-pace start-up life. Outside of work, Victoria can be found binging on trashy television, planning her next home renovation project, or attempting to wrangle her two rambunctious Boston Terriers.

Andrew Hawker

Senior Software Engineer

Andrew is a Yooper who grew up in Marquette, MI. Interested in computers since an early age, he graduated from Northern Michigan University with a Computer Science degree. He started his career at Intel with a focus on wireless products and more recently he has been focused on building large scale mobile device labs while working at AppThwack and AWS Device Farm. Andrew takes great pride in his innate ability to recall obscure movie and TV show quotes, much to the dismay of those around him.

Diego Hernandez

Market Development Representative

Diego is a transplant from Southern California. After receiving his marketing degree from California State University, Long Beach (Go Beach!), he fell in love with Seattle’s landscape. After a few short trips he decided to make the move. Outside of work he enjoys traveling, reading and cooking with Chrissy Tiegen’s latest book.

Vitalii Kovalenko

Full Stack Engineer

Vitalii is from Rivne, a little town in the west of Ukraine. He received a Master’s Degree in Applied Mathematics and Computer Science from the local university in 2011. Since that time he has been working as a web developer focusing on JavaScript. Recently Vitalii moved to Kyiv. Vitalii practices a healthy way of life: yoga, wushu (traditional tai chi chuan) and his everyday fitness sessions.

Alex Lementuev

Senior Software Engineer, Mobile

Alex is a software development engineer with almost a decade of professional cross-platform mobile development experience. He moved to Seattle from Russia in 2012 to help build a tech start-up. He’s skilled in R&D and solving complex technical challenges and is an active open source projects contributor. He’s also an indie game developer and virtual reality enthusiast.

Kelly Long


Kelly is a startup junkie who loves to organize chaos for fun. She has a degree in business administration from the University of San Diego (go Toreros!) and a career spanning several startups in the online entertainment space. Her passions include movies, games, books, and all things culinary. For her personal claim to fame, Kelly helped create the blockbuster trivia game Scene It?, and even gave it its iconic name.

Stas Lozenko

Senior Software Engineer

Stas is from Krivoy Rog, the industrial heart of Ukraine. He now lives in Kiev, and is completing and MSc in Computer Science from State University Of Telecommunications. Stas focuses on implementing distributed systems with complex infrastructure. His hobbies include: playing guitar, swimming and spending time with his daughter.

Sarah Lukacs

Account Director

A native of New Orleans, Sarah moved to Seattle after college. Though not much is left of her southern accent, a few southernisms will still shine through every now and then! Sarah joins Apptentive with more than fifteen years of Account Management experience specializing in online analytics, digital measurement, and advertising effectiveness. She was previously with comScore, a cross-platform digital audience and consumer measurement company. Sarah enjoys camping with her husband and son, biking, running, baking and crying while watching ‘This Is Us’.

Geoffrey McDonald

Senior Product Designer

Geoff grew up in the City of Angels and used to surf Leo Carrillo. He was instrumental in a successful dot-com sale before relocating to join Microsoft. For seven years, he was part of the elite design team that reimagined Windows. Geoff has successfully shipped five enterprise software platforms throughout his career, each one raising 3x-10x ROI. One recent accomplishment was shipping a new platform within a year for BitTitan, a managed (SaaS) automation cloud services platform. Now he gets excited by harmonizing XD and restoring decibels on his vintage McIntosh.

Brett McGinnis

Senior Software Quality Engineer

Brett grew up as a navy kid and now calls Seattle his hometown. He attended University of Washington and majored in Applied Computation and Mathematical Sciences (Math & Computers). He has been in quality engineering for over 8 years and has a history of servicing startups. In his spare time he is usually driving his wife crazy with things like automating the house, 3d printing shenanigans or experimenting with different cooking methods in the kitchen.

Byron McMullen

Front-end Tech Lead

Byron grew up an hour south of Seattle on Lake Tapps where he picked up web development as a hobby in the late ’90s. He later attended the University of Washington where he majored both in Informatics and Economics. A passion for building great user experiences has driven his development focus, and now lead to working with team Apptentive. Byron likes video games, roleplaying games, snow skiing, water sports, and pub food.

Surbhi Modi

Data Analyst

Surbhi grew up in the city of lakes, Udaipur in India, and moved to Seattle in 2016. Prior to moving to Seattle, she pursued a Master’s degree in Marketing Analytics from the University of Rochester where she learned how to tell compelling stories and apply predictive models to uncover actionable insights from data. She has worked as an Analytics consultant for Amazon and a Digital Marketing Analyst at Napster supporting customer acquisition and retention initiatives. At Apptentive, she is responsible for supporting the customer success team in ensuring customer excellence by leveraging a variety of data. She loves cooking, traveling and exploring the Pacific Northwest area.

Marta Mueller

Sales Development Representative

Marta is a Washington native, but also lived in Texas and California growing up. She went to Washington State University (Go Cougs!) where she discovered her love for travel after studying abroad in Florence, Italy. After graduating from WSU, she moved back to Florence to work as a tour guide and sales rep for a travel company. While in Italy, she also pursued her two true passions: drinking wine and eating pizza. She also enjoys hiking, murder mystery documentaries, and live music.

Alexandria Odekirk

Administrative Assistant

Alexandria joins us from the Midwest and can’t stop gushing about the beauty of the PNW. Growing up in small town Wisconsin, she wanted to venture out as much as possible. She received a Theatre and Comm Arts degree from the University of Wisconsin – Madison which lead her to pursue her acting career in Chicago. Even though her acting venture was short lived, she does not regret anything which has led her into the administrative world. When not solving problems around the office, she can be found hiking, traveling, taking pictures, and spending time with her fiancé and Bernese Mountain Dog.

Andres Rojas

Software Engineer, DevOps

After a few stints of living around the country, and then back home in Florida, Andres finally settled on living in Seattle in 2016. From a young age, Andres programmed as a hobby, which naturally developed into a career path. Over time, that passion for software development morphed into a desire to keep production systems in top shape, and to craft tools and systems that make it easier for development teams to do their best work. When he’s not in front of a computer, Andres enjoys arguing about pop culture, basketball & politics, and occasionally attempting to play the piano & drums.

Veronica Rosenberg

Customer Success Team Lead

Originally from New York, Veronica worked in San Francisco at BrightRoll, an adtech startup, before relocating to the greener, colder PNW. She has spent her entire career in client-facing roles, focusing on making customers happy and successful. Veronica will talk your ear off about her cats, Pot & Kettle, the Mets and how much she misses NYC bagels. She can usually be found cooking or binge watching Gilmore Girls in her spare time.

Frank Schmitt

Software Engineer, iOS

Frank joins Apptentive as a developer on our mobile client SDKs. He published his first iPhone app a couple of weeks after the App Store went live, and has been developing on iOS full-time since 2010. Prior to joining Apptentive, Frank was the lead iOS developer at MacroView Labs (later acquired by Bally Technologies), followed by a stint at Moz where he helped launch the Moz Local product and built the MozCon 2014 mobile app. When not in front of a computer he can be found building electric skateboards and vacuuming up billowing drifts of Samoyed fur. His claim to fame is taking first place in George Takei’s 2012 Halloween costume contest.

Alex “Lex” Schoner

Senior Product Designer

Lex is a Pacific Northwest native that began his career at Nintendo as an engineer 11 years ago; He now innovates within the design spectrum, enjoys ping-pong, punk music, spelunking, and has a passion for understanding the human condition. Prior to Apptentive he led mobile design for Amazon International Expansion and saw it become a 5 billion dollar investment, Co-founded a game studio that was a launch partner with Xbox One, and redesigned Bing’s search box reaching over 2 billion uses a month. Lex is on the Board of Directors for the Interaction Design Association Seattle, and has been featured in The New York Times, The Verge, and Xbox Magazine, his prior clients also include Lucas Arts, DC Comics, Bioware, and Electronic Arts.

Ashley Sefferman

Head of Content

Ashley grew up in sun-soaked Arizona and is still getting used to the Seattle rain. A startup veteran and analytics junkie, she is obsessed with data-driven storytelling, visual design, and the ways people consume digital content. Prior to joining Apptentive, Ashley worked as a marketing and content director for BigDoor, Moz, and Deal Co-op, a 2010 TechStars Seattle company. When not in front of a computer, she can be found mentoring software startups, crossfitting, watching terrible television, and catering to her rescue dog’s every request.

Jeremy Starling

Solutions Engineer

Jeremy is a CX enthusiast who’s passionate about connecting people to businesses in a mutually beneficial manner. He first got a taste of the impact positive experiences can have on people while working for a ski resort right out of college, and he’s been cultivating his passion for CX ever since. A graduate of Indiana University, Jeremy’s real-world experience spans predictive analytics in the CX space, SaaS solutions and omni-channel marketing optimization. Jeremy’s claim to fame is knowing a (clean) joke that is uniquely funny to 10% of the population and completely lost on the rest (his wife is part of the 90%

Ron Stevenson

Sr. Product Marketing Manager

Ron joins us with lots of product management and marketing expertise from several software startups and large enterprises in both Seattle and San Francisco. As Sr. Product Marketing Manager, Ron helps us tell great stories about the ways companies can be successful with Apptentive, and chronicles success stories about those who have. When he’s not working, Ron loves to cruise Puget Sound, the San Juan Islands and British Columbia in his boat called ‘Harmony’, named for the state of mind he is continually pursuing – given all the complexities of his expanding family.

Jess Sudo

Customer Success Manager

Jess is from Minnesota, and grew up playing hockey (for 9 years) and violin (for 12 years). After graduating from Northwestern University with a degree in Mechanical Engineering, she moved to Seattle to work at Boeing  as a structural analysis engineer. Jess has since transitioned into the software industry and has worked at small companies in the Seattle area with a focus on product management and customer success. Jess loves cooking, ultimate frisbee, tabletop games, good dogs, and the Oxford comma.

Alex Troyer

Events Manager

Troyer is a Seattle native, who ventured to the dry part the state to attend school at Eastern Washington University. She found her way back to the city because of her love-hate relationship for rain, gray skies, and traffic. Alex loves working for Apptentive because everyone is team-oriented and diligent. At lunch, you can find Troyer with a bottle of sriracha and her teal water bottle. When she is not working, she is probably at Centurylink or Safco cheering on the Seattle teams.

David Von Lehman

Senior Software Engineer

A veteran of the Seattle technology scene, David began his career as employee #3 at a startup in Pioneer Square called eProject in the late 90s. Subsequently he spent 10+ years working in eCommerce and data analytics at Nordstrom followed by a stint as an independent consultant and most recently Lead Software Architect for Expedition Travel Advisors. Along the way he also founded a web hosting startup called Aerobatic that allowed him to experience building a business from scratch and hone is AWS skills. This past summer, David spent 2 months living near the Panama Canal with his family. As beautiful as the rain forest is, he’s determined the cool NW climes and comparatively sane road conditions are far more conducive to bicycle commuting. Outside of work, he primarily spends time with his wife and 2 sons. He can often be found on the sidelines of youth soccer matches retying players’ shoe laces.

Meghan Warbis

Customer Success Manager

Meghan, a Washington native, decided to head over to the frozen tundra to pursue her undergrad career at the University of North Dakota. After graduating she moved back to the evergreen state with a new love for hockey and a renewed appreciation of mountains. Meghan has been searching for the perfect startup since graduation and is happy to have found a home here at Apptentive. During her free time she can be found trying to start a rollerblading movement in the greater Seattle area (though she isn’t very good).

Kjeld Williams

Sales Support Associate

Kjeld is from Tonasket, Washington, where he grew up hunting, fishing, and playing sports all year round. He graduated from the University of Washington with a Political Science degree but developed an interest in technology and startups during summer internships with SAP Concur. While not at work, he enjoys playing pickup basketball, photography, and rooting for the Mariners.

Morgan Woodrow

Sales Development Representative

Morgan is an East Coast native, but was searching for the perfect startup opportunity in Seattle after college. She attended Rhodes College in Memphis, TN, where she played Varsity Field Hockey and majored in Psychology. She also studied abroad in Scotland, and traveling quickly became one of her favorite actives. During her free time, Morgan loves to ski and snowboard, watch sports, read, and she is always down for a new adventure!

Sina Yeganeh

Senior Product Manager

Sina grew up breaking electronics around the house to see how they worked…sometimes even putting them back together. He graduated from Whitman College as an Economics Major (History minor!) and worked at a variety of big and small companies around the Seattle area. He enjoys an overwhelming number of hobbies, including programming, talking with strangers, travel, learning languages (both human and computer), and writing riddles.

Sky Kelsey

Co-founder and Advisor

Sky is a northern California native. He developed a love for backpacking at a young age, followed by mountain biking, and learning to fly airplanes. Sky’s first computer was an IBM PS/2, which he used to access online bulletin-board systems while in elementary school. He attended Calpoly, San Luis Obispo, and majored in Computer Engineering. After college, Sky worked for 5 years at Fortify Software, during which time the company grew from 30 to 200 people. He was responsible for several security related developer tools, as well as critical internal systems. Fortify was acquired by Hewlett Packard in 2010. He then spent 2 years at Greystripe, which was acquired by ValueClick in 2011, working on the Android Ad SDK, as well as the ad server which served hundreds of millions of requests per day.

Mike Saffitz

Co-founder and Advisor

Mike grew up in Seattle, skiing, fishing, hiking, and camping in between creating bulletin board systems and building some of the Internet’s earliest websites. He attended Pomona College, majored in Computer Science and Mathematical Economics, and still daydreams about combining the two. After college, Mike spent several years in Philadelphia at the Penn Center for Bioinformatics, where he managed “big data” infrastructure and visualization. Upon returning to Seattle, Mike joined Microsoft where he spent 5 years as the Program Manager for the Windows Phone Developer Experience, during which time he was responsible for developer engagement, application compatibility, the Windows Phone 7 Developer Tools, and the Windows Phone 7 multitasking framework.

Andrew Wooster

Co-founder and Advisor

Andrew grew up on his family’s cattle ranch in California. After attending Pomona College, he spent 5 years at Apple. There, he worked on a variety of products, including Time Machine, Parental Controls, and software updates for Mac OS X. Since leaving Apple in 2008, he’s spent his time doing iOS development, working on everything from medical software to social photo sharing apps. When not working, he spends his time outdoors, traveling, or both.

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