We live and breathe customer love. We’re on a mission to give every consumer a voice and empower brands to create better customer experiences. We help organizations with large customer bases increase loyalty, grow market share, gather feedback, and measure sentiment.
Apptentive was founded in 2011 with a mission to make it easier for companies to build stronger relationships with their customers. We found that most tools were either reactive (waiting for customers to reach out to companies) or too pushy (broadcasting lots of messages that cannot be responded to). We wanted to use software to create a beautiful experience for companies to not only start conversations with their customers, but also listen to them, respond accordingly, and use insights gained to build more customer-centric companies.
Our solution measures shifts in sentiment from customer experience to win back consumers and activate fans. Using machine-powered learning and precise targeting, Apptentive helps enterprise brands capture actionable emotions and feedback from the 90 percent of consumer voices typically missed, and quickly turns that feedback into action.