Last modified: February 28, 2012
Privacy Matters c/o Apptentive Inc. 24 Roy Street, #440 Seattle, WA, 98109-4018 USA
We may collect the following types of information:
Information you provide – When you sign up for an Apptentive Account, we ask you for personal information. We may combine the information you submit under your account with information from other Apptentive services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information.
Log information – When you access Apptentive services via a browser, application or other client our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
User communications – When you send email or other communications to Apptentive or through Apptentive's services to its customers (usually the developer of your App), we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive feedback messages to or from one of our services, we may collect and maintain information associated with those messages, such as the phone number, your email address, details about your device, your operating system, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services and for our customers' responses.
Location data – Apptentive offers location-enabled services, tied to its developer tools and services. If you use those services, Apptentive may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID).
Unique application number – Certain services, such as Apptentive's developer modules, include a unique application number. This number and information about your installation (e.g., operating system type, version number) may be sent to Apptentive when you give feedback or when that service periodically contacts our servers (for example, to request automatic updates to the software).
In addition to the above, we may use the information we collect to:
Provide, maintain, protect, and improve our services (including advertising services) and develop new services; and
Protect the rights or property of Apptentive or our users.
If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
Apptentive processes personal information on our servers in the United States of America and in other countries. In some cases, we process personal information outside your own country.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Apptentive features and services may not function properly if your cookies are disabled.
Apptentive only shares personal information with other companies or individuals outside of Apptentive in the following circumstances:
You've shared your information as a result of giving feedback within an application using Apptentive's services. We only share this information with the developer of the application, in order to assist you and the developer in communicating.
We have a good faith belief that access, use, preservation or disclosure of your information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Apptentive, its users or the public as required or permitted by law.
We take care to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
When you use Apptentive services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.