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We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

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Guide

The Five Stages of Reducing Mobile Customer Churn

Retention is a top priority for mobile marketers. Our new five-step framework is here to help you improve your existing strategy.

Download Now

Guide

View resource

Guide

2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

Download Now

We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

The Five Stages of Reducing Mobile Customer Churn

Retention is a top priority for mobile marketers. Our new five-step framework is here to help you improve your existing strategy.

Download Now

Guide

View resource

Guide

2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

Download Now

Win back customers and activate fans

Apptentive customers see 70% higher 90-day retention rates than the average mobile app.

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Converting customers into fans is one of your greatest opportunities for improving customer retention and loyalty, as well as reducing churn. To do this, you must understand why customers feel the way they do – especially when their emotions change over time. When you accurately measure shifts in customer sentiment and the ‘why’ behind the churn risk, you can intervene at the right time and place before it’s too late. Prevent customer churn, increase customer retention, and improve the mobile customer journey by listening to feedback.

Predict and prevent churn

In order to boost customer retention, it’s critical to watch for negative shifts in emotion. When you quickly identify at-risk consumers, you can intervene before it’s too late by retargeting them or redirecting their frustration into valuable feedback.

Increase customer lifetime value by fostering loyalty

How many potential loyal customers are you at risk of losing? When are they going to leave and why? To truly understand your total risk of lost customers and revenue, and the opportunities for improvement along your customer’s mobile journey, you have to gather valuable feedback and analyze sentiment over time.

Understand why customers feel the way they do

You must go beyond NPS and CSAT to fully understand your customers and their experience. By measuring customer sentiment in the moment it changes, you can better understand the ‘why’ and the ‘where’ behind how people feel about your brand. An NPS score on its own is not enough to make smart decisions around your mobile customer experience. Augment your NPS data with the who, what, where, and why.

Uses

Take the guesswork out of your product roadmap.

Product Teams

Take the guesswork out of your product roadmap. Identify how product issues may be creating customer retention risks or friction during the mobile customer journey. Identify the right cohorts to test beta programs or new features, and separate out reviews on your mobile app vs your brand. Product management teams can use mobile apps as a core customer listening post.

Marketing Teams Understand how customer emotions

Marketing Teams

Understand how customer emotions in specific audience segments impact your business, retargeting those most at risk of churning, while reinforcing loyalty from your fans. Get ahead of customer churn by understanding the ‘why’ behind their poor experience or directing unhappy customers to customer service channels.

CX Teams Go beyond NPS to identify the cause of customer sentiment shifts

CX Teams

Go beyond NPS to identify the cause of customer sentiment shifts, and motivate the fans of your brand to sing your praises. Map the customer journey experience to better understand pain points, identify gaps, and create better experiences across all channels.

Features

Analytics

Visualize your key VOC and customer feedback metrics in one view, spot trends, and make faster decisions with our powerful analytics.

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Engage at the right times and place throughout a digital experience to capture more qualitative information

Surveys

Enrich the value of your first-party data with qualitative customer feedback. We support NPS on your mobile and web channels with higher response rates, but go beyond NPS to understand the ‘why’ behind customer behaviors. You can then create enriched profiles with this insight.

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Measure shifts in customer sentiment across time and touchpoints so you can identify when and where to intervene

Sentiment Analysis

Measure shifts in customer sentiment across time and touchpoints so you can identify when and where to intervene.

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Quickly resolve issues and close the communication loop

Message Center

Quickly resolve issues and close the communication loop through two-way conversations with customers.

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Precisely retarget customers to reach them at the right time and place

Notes + Actions

Precisely retarget customers to encourage action at the right time and place.

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Related Content

Learn about Targeting and Segmentation

Learn about Targeting and Segmentation

Quickly identify at-risk consumers, and intervene before it’s too late.

See Customer Stories

See how our customers use Apptentive to improve loyalty and retention.

Sentiment should be at the heart of your business decisions.

Apptentive powers millions of consumer interactions on billions of mobile devices for the world’s best brands. The best brands are those who listen to customers and act on feedback.

Ready to see Apptentive in action?

Request a demo of Apptentive today.

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