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Boost customer acquisition
Activate fans on mobile channels to gain new customers and drive customer loyalty.
Increase the volume of positive ratings and feedback
Apptentive leverages proactive customer engagement and precise in-app event targeting to dramatically increase the volume of positive ratings and feedback. With Apptentive, the world’s largest global brands have seen significant improvements in app store ratings and reviews—often overnight. While most companies hear from less than five percent of their consumers over the course of a year, Apptentive’s solution consistently drives over 90 percent response rates for the world’s largest brands.
Get in front of negative feedback
Apptentive’s analytics provide insights into customer sentiment to help you intercept negative feedback to quickly mitigate problems which might reduce brand value. Our data insights reveal important customer trends to help you make the right product and experience decisions and increase brand loyalty and positive ratings and reviews.
Perfect the mobile experience
As the leading expert in mobile customer feedback, Apptentive helps keep your apps up to date as Apple and Android ratings and review policies (and APIs) change. Our professional Customer Success team provides global brands with personalized mobile and web expertise, with the product support needed for fast time-to-value and an improved mobile customer journey.
Uses
Product Teams
Increase app downloads and five-star ratings when the right people leave reviews. Quickly identify pain points or broken features when complaints are brought internally, and follow-up directly with customers who have issues rather than watching them rant in the app store.
Marketing Teams
Find and amplify the voice of your best customers. Attract new customers by activating fans to do your marketing for you by driving them to leave positive reviews in the app store. Manage your brand image with confidence and increase new customer acquisition by having a pulse on changing customer sentiment.
CX Teams
Go beyond NPS to identify the cause of customer sentiment shifts and motivate the fans of your brand to sing your praises. Benchmark external metrics like ratings and reviews against internal measurements such as NPS and CSAT to gain a holistic understanding of the customer experience.
Features
Ratings + Reviews
When potential customers see a high app rating, they’ll be more inclined to download your app.
Message Center
Follow-up with unhappy customers directly in the app so they don’t have to take to more public channels to resolve issues.
Notes + Actions
Bolster your online reputation and drive more app downloads by sending Notes to fans encouraging them to leave positive ratings and reviews.
Sentiment Analysis
Understanding customer emotion allows you to quickly take action to win back unhappy customers before they take to the app store to complain and discourage new downloads.
Related Content
Ratings + Reviews
Increase five-star ratings and gather more positive reviews from happy customers while redirecting negative feedback away from the app store.
See Customer Stories
Learn how our customers use Apptentive for new customer acquisition.