We know it’s not business as usual right now, and we’re here to help. Check out our latest COVID resources.
Ratings + Reviews
Earn more ratings and reviews from the right audience with our precision targeting.
Prompt the right people at the right place and time
Ratings Prompts are an intelligent app ratings flow that only prompts pre-qualified customers to rate your app. By selecting the appropriate people to prompt, we ensure that happy customers rate your app publicly, while unhappy customers give you direct, actionable feedback. This results in more five-star ratings and reviews after each app update, and helps gauge customer sentiment/emotion.
- Boost five-star ratings
- Intercept negative feedback
- Drive organic downloads
- Gauge customer sentiment
- Activate your silent majority
Connect with people who are having a great experience within your app, and encourage them to share it in the app stores. Ask those who don’t love your app to leave feedback or fill out a short survey or connect with your team directly.
With precise targeting make your Ratings Prompt appear at a place where customers will interact with the prompt instead of simply dismissing it and moving on. We highly encourage testing different settings, such as different interface locations and frequency of prompting, to achieve the best results for using ratings prompts in your app.
From our experience in serving millions of ratings prompts, using a short phrase with the word “love” results in the highest number of five-star ratings and quality feedback. However, every app is different. Ratings Prompts are easily customizable through our dashboard, which allows you to reach your audience in the appropriate voice for your app.
Not all the feedback you receive will be positive. Ratings Prompt integrates with Message Center so you can respond to feedback one-on-one, and links to Surveys to help you gather quantitative feedback in order to understand the issue and act on what you learn.
Change your settings without waiting for your technical team or releasing a new version of your app. The dashboard functionality makes it easy for anyone, regardless of coding ability, to change when and where Ratings Prompts are served.
Apptentive has been a game changer, both in terms of review counts, as well as our overall rating, and has become a key piece of our ASO strategy.”