Ratings + Reviews
Earn more ratings and reviews from the right audience with our precision targeting.
Prompt the right people at the right place and time
Ratings Prompts are an intelligent app ratings flow that only prompts pre-qualified customers to rate your app. By selecting the appropriate people to prompt, we ensure that happy customers rate your app publicly, while unhappy customers give you direct, actionable feedback. This results in more five-star ratings and reviews after each app update, and helps gauge customer sentiment/emotion.
Ratings Prompt Flow
It is important to understand how your customers feel about your app prior to asking for a review. Our Ratings Prompts help gauge customer sentiment for your app by asking a simple question: “Do you love our company?”
Ratings Prompts help you:
- Boost five-star ratings
- Intercept negative feedback
- Drive organic downloads
- Gauge customer sentiment
- Activate your silent majority
How It Works
Understand customer sentiment before prompting
Connect with people who are having a great experience within your app, and encourage them to share it in the app stores. Ask those who don’t love your app to leave feedback or fill out a short survey or connect with your team directly.
Apptentive has been a game changer, both in terms of review counts, as well as our overall rating, and has become a key piece of our ASO strategy.”
Related Content
How Dunkin’ went from 2-stars to 4.5-stars and obtained 20% survey response rates in iOS 11.
How Zillow uses Apptentive to increase app ratings, gather customer feedback at scale, and build features people are requesting.