Join us on March 17th for our webinar, The State of Mobile Consumer Engagement 2021. Save your spot here!

We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

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Guide

7 Steps to Product Roadmap Success

Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.

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We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

7 Steps to Product Roadmap Success

Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.

Download Now

Ratings + Reviews

Rapidly boost customer acquisition and reputation by targeting the right customers at the right times within your app experience.

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Customer prompt “Do you love our company” “Enjoying this App?” “Rate in on the App Store” on mobile device

Prompt the right people at the right place and time

Apptentive Ratings Prompts are an intelligent mobile app ratings flow that prompts customers to rate your app when it’s least disruptive to shopping and other high-value experiences. In addition to gathering customer feedback, this results in more relevant ratings and reviews, especially after updates, and helps you gauge how customers feel about your app.

Ratings Prompt Flow

The Apptentive Love Dialog™ is a unique way to gauge customer emotion in the moment. Our Ratings Prompts help you understand how customers feel about your app by asking a simple question: “Do you love our company?”

If customers don’t express satisfaction for your app and answer “No” to the Love Dialog,
you have an opportunity to gain valuable feedback on the issues encountered, mitigate any
problems, and turn the experience into something they DO love.

Ratings Prompts help you:

  • Boost five-star ratings
    Boost five-star ratings
  • Intercept negative feedback
    Intercept negative feedback
  • Drive organic downloads
    Drive organic downloads
  • Gauge customer sentiment
    Gauge customer sentiment
  • Activate your silent majority
    Activate your silent majority

How It Works

Understand customer sentiment before prompting for ratings

Connect with people who are having a great experience within your app and encourage them to share it in the app stores. Ratings prompts need to be paced across time, as the app stores allow only a limited number of submitted ratings per customer. Ask those who don’t love your app to complete a short survey or connect with your team directly, so that problems can be quickly addressed before ratings are encouraged again.

Minimize disruption
Customize your message
Respond to negative feedback
No app updates required
Understand customer sentiment before prompting, minimize disruptions, respond to negative feedback, no app updates required
“love” results in the highest number of five-star ratings and quality feedback
Message Center so you can respond to feedback one-on-one, and links to Surveys

Apptentive has been a game changer, both in terms of review counts, as well as our overall rating, and has become a key piece of our ASO strategy.”

Ron Schneidermann, CMO

Related Content

How Dunkin’ went from 2-stars to 4.5-stars and obtained 20% survey response rates in iOS 11.

How Zillow uses Apptentive to increase app ratings, gather customer feedback at scale, and build features people are requesting.

Ready to see Apptentive in action?

Request a demo of Apptentive today.

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