Join us on June 23rd for our webinar, 5 Customer Feedback Strategies for Finance Apps. Save your spot here!
We tailor each demo to your specific business needs. See it for yourself and contact us today!
Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:
Guide
View resourceGuide
7 Steps to Product Roadmap Success
Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.
We tailor each demo to your specific business needs. See it for yourself and contact us today!
Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:
Guide
View resourceGuide
7 Steps to Product Roadmap Success
Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.
Apptentive Executive Reports
Reveal new product and consumer insights from your VoC data.
Executive Reports from Apptentive® help you dive deeper into customer feedback and survey results, through data analysis services tailored to your needs. Our Customer Success & Data Analytics Teams will help you uncover voice-of-the-customer trends and best actions, including important factors affecting different segments of your consumer base, impacting your mobile app quality, or jeopardizing your competitive differentiation.
Apptentive Executive Reports help you to:
- Enlighten your decision making with revealed context from vague feedback phrases.
- Prioritize product decisions based on trends revealed from the higher volume of responses and separate products from program experiences.
- Resolve ambiguity and connect the dots based on our deep knowledge of the best consumer brands and their objectives, across multiple industries.
- Polished reports that are ready to share with your executives.
Feedback Categorization
Freeform text responses categorized into granular buckets around app features, providing a deeper understanding of which capabilities customers talk about most frequently.
Sentiment Analysis
Sentiment categorization from open-ended text responses highlight 10-15 classifications such as technical difficulties, payments, app functionality, rewards programs, and so on—stack ranked by volume.
Trend Analysis
A chronological view of the shifts in customer feedback and volume trends, for each feedback category.
Cohort Analysis
In-depth insights segmented by different customer groups or cohorts—based on your custom data fields, highlighting the most significant phrases.
Competitive Analysis
Benchmark phrases for all competitors in your app-specific category or vertical, including the topics trending industry-wide, and a comparative analysis of significant phrases.
“Executive Reports dive deep into all the surveys and feedback that we get. As a product manager, I don’t always have time to dive into those. With help from Apptentive, we can better understand menu issues or other enhancement requests and are then able to analyze and pull those back into our roadmap for the future.”
Andy Ades, IT Product Manager
Dunkin’ Brands