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We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

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Guide

The Five Stages of Reducing Mobile Customer Churn

Retention is a top priority for mobile marketers. Our new five-step framework is here to help you improve your existing strategy.

Download Now

Guide

View resource

Guide

2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

Download Now

We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

The Five Stages of Reducing Mobile Customer Churn

Retention is a top priority for mobile marketers. Our new five-step framework is here to help you improve your existing strategy.

Download Now

Guide

View resource

Guide

2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

Download Now

Apptentive Executive Reports

Reveal new product and consumer insights from your VoC data.

Executive Reports from Apptentive® help you dive deeper into customer feedback and survey results, through data analysis services tailored to your needs. Our Customer Success & Data Analytics Teams will help you uncover voice-of-the-customer trends and best actions, including important factors affecting different segments of your consumer base, impacting your mobile app quality, or jeopardizing your competitive differentiation.

While you’re the expert in your business, Apptentive possesses the expertise in digital VoC collection, analysis, and action. With almost a decade of industry leadership, we know what to look for in broad consumer feedback and bring best practices from across the world’s largest and most successful brands. We also recognize how others in your industry are benchmarking similar data.

Apptentive Executive Reports help you to:

  • Enlighten your decision making with revealed context from vague feedback phrases.
  • Prioritize product decisions based on trends revealed from the higher volume of responses and separate products from program experiences.
  • Resolve ambiguity and connect the dots based on our deep knowledge of the best consumer brands and their objectives, across multiple industries.
  • Polished reports that are ready to share with your executives.

A variety of tailored reports are available based on your product, marketing, or competitive goals, including variations on these possibilities:

Feedback Categorization

Freeform text responses categorized into granular buckets around app features, providing a deeper understanding of which capabilities customers talk about most frequently.

Sentiment Analysis

Sentiment categorization from open-ended text responses highlight 10-15 classifications such as technical difficulties, payments, app functionality, rewards programs, and so on—stack ranked by volume.

Trend Analysis

A chronological view of the shifts in customer feedback and volume trends, for each feedback category.

Cohort Analysis

In-depth insights segmented by different customer groups or cohorts—based on your custom data fields, highlighting the most significant phrases.

Competitive Analysis

Benchmark phrases for all competitors in your app-specific category or vertical, including the topics trending industry-wide, and a comparative analysis of significant phrases.

“Executive Reports dive deep into all the surveys and feedback that we get. As a product manager, I don’t always have time to dive into those. With help from Apptentive, we can better understand menu issues or other enhancement requests and are then able to analyze and pull those back into our roadmap for the future.”

Andy Ades, IT Product Manager Dunkin’ Brands

Interested in Executive Reports?

Please reach out if you’d like more details or would like to see a full sample report

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