Customer Story
How JetBlue Uses Customer Feedback to Drive Revenue and Engagement
Apptentive helped JetBlue:
Hear from 25% of their
mobile customers
Drive over 80k new app
version downloads
Avoid a dip in revenue when
their experience was disrupted
Apptentive gives us a platform to pull all of our customers' voices into one channel, and gives us an overall picture of what they say, how we can improve, and how to build our strategy on it. We love the great responses and positive feedback, but we see huge benefit from the critical responses and how we can improve.
