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Customer Story

How JetBlue Uses Customer Feedback to Drive Revenue and Engagement

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Apptentive helped JetBlue:

Hear from 25% of their
mobile customers

Drive over 80k new app
version downloads

Avoid a dip in revenue when
their experience was disrupted

Head shot: Katie Rice
Apptentive gives us a platform to pull all of our customers' voices into one channel, and gives us an overall picture of what they say, how we can improve, and how to build our strategy on it. We love the great responses and positive feedback, but we see huge benefit from the critical responses and how we can improve.
Katie Rice
Product JetBlue