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We tailor each demo to your specific business needs. See it for yourself and contact us today!
Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:
Guide
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7 Steps to Product Roadmap Success
Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.
Request a Demo
We tailor each demo to your specific business needs. See it for yourself and contact us today!
Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:
Guide
View resourceGuide
7 Steps to Product Roadmap Success
Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.
Customer Stories
See how our customers use Apptentive to improve their customer experience.
20% survey response rates
80K more app downloads
100% increase in 5-star ratings
Travel & Hospitality
Apptentive helped JetBlue drive 80K new app downloads, hear from 25% of their mobile customers, and avoid a dip in revenue.
“Apptentive gives us a platform to pull all of our customers’ voices into one channel, and gives us an overall picture of what they say, how we can improve, and how to build our strategy on it. We love the great responses and positive feedback, but we see huge benefit from the critical responses and how we can improve.”
Lifestyle, Media, & Tech
Zillow’s mobile team uses Apptentive to ask for app ratings, gather customer feedback at scale, and build features people request. Zillow saw a 78% survey response rate, 100% increase in 5-star ratings, and an increased star rating from 4.0 to 4.8.
“With Apptentive, we are now able to take people who may not be as satisfied, may be having a problem, or are experiencing a bug and redirect them really easily into our existing customer service system. Also, I can read it as a product owner every day and help facilitate bringing that qualitative feedback to the team.”
Food & Beverage
With Apptentive, the Dunkin’ team is able to quickly create meaningful product changes, deploy important communication to customers, and consistently keep a pulse on customer sentiment. Through this approach, they’re able to improve app store ratings, make data-driven product decisions, and improve customer retention.
“Apptentive helps us answer a lot of questions, but the one that I like the most is our overall sentiment after we release a new version. We get a quick read on how people are liking the app, the new updates, or if there are any issues.”
Retail & Shopping
Within the first three days of Apptentive for Web going live, RetailMeNot generated over 3,000 responses to their first NPS survey. Through Apptentive for Web, RetailMeNot generated approximately 1,000 responses per day, with an average response rate of 9.6%.
“You can now count us among some of Apptentive’s biggest fans! From our CEO down, Apptentive has become a known value-add tool throughout our company. In fact, I’m giving a short presentation on the insights we’ve derived from Apptentive at our next all-hands company meeting! We LOVE Apptentive.”
Financial Services
Alkami, a leading cloud-based digital banking solutions provider for financial institutions in the U.S., implements Apptentive’s solution in the mobile apps of hundreds of clients like Advantis Credit Union to drive data-driven product decisions and increase member retention. Learn more about how Alkami and Advantis use Apptentive to increase ROI for Advantis and improve customer satisfaction, loyalty, and retention.
“Apptentive has been key in helping us improve ROI for our clients and convert challenging scenarios like facilitating app reviews from silent users who love the digital experience.”
“Apptentive has been a critical link in helping us get closer to our customers, and to make sure we’re speaking to the right customers.”
“I love your product. It made such a huge difference at Concur. We all love your company, what it stands for, and we want to see you win.”
“Apptentive has been key in helping us improve ROI for our clients and convert challenging scenarios like facilitating app reviews from silent users who love the digital experience.”
“Apptentive gives us a platform to pull all of our customers’ voices into one channel, and gives us an overall picture of what they say, how we can improve, and how to build our strategy on it. We love the great responses and positive feedback, but we see huge benefit from the critical responses and how we can improve.”
“It [Apptentive] allows us to be more efficient and effective in achieving our mission of improving the financial lives of our members. We don’t have to spend as much money, which means we can return more of that value to our members.”
“You can now count us among some of Apptentive’s biggest fans! From our CEO down, Apptentive has become a known value-add tool throughout our company. We LOVE Apptentive.”
“Apptentive has been a game changer, both in terms of review counts, as well as our overall rating, and has become a key piece of our ASO strategy.”
“Surveys are the only qualitative source of info we really have about our customers – they are invaluable. It’s so huge for us to be able to better understand the impressions and sentiment that our customers have of/towards us. We are so happy with Apptentive! When I’m having a bad day, I go in and look at how great our ratings and reviews are to make myself feel better.”
“Our customers were an unknown black box when we first released our app. We had little to no feedback or interactions with our customers. Being able to finally get those interactions was super helpful—the hidden gem of the success of our new app.”
“Apptentive helped us improve the quality of our product by looking through trending reactions in our community, which helps us make decisions about our product and business based upon the data we pull from the tool.”
Related Content
Learn about Sentiment Analysis
Identify key moments when customer sentiment shifts so you can intervene at the right time with the right message.
Resource Center
Educational reports, guides, videos, and more to help mobile marketers, product teams, and CX professionals create better customer experiences.