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See how our customers use Apptentive to improve their customer experience.
“Apptentive gives us a platform to pull all of our customers’ voices into one channel, and gives us an overall picture of what they say, how we can improve, and how to build our strategy on it. We love the great responses and positive feedback, but we see huge benefit from the critical responses and how we can improve.”
“With Apptentive, we are now able to take people who may not be as satisfied, may be having a problem, or are experiencing a bug and redirect them really easily into our existing customer service system. Also, I can read it as a product owner every day and help facilitate bringing that qualitative feedback to the team.”
“Apptentive helped us improve the quality of our product by looking through trending reactions in our community, which helps us make decisions about our product and business based upon the data we pull from the tool.”
“You can now count us among some of Apptentive’s biggest fans! From our CEO down, Apptentive has become a known value-add tool throughout our company. In fact, I’m giving a short presentation on the insights we’ve derived from Apptentive at our next all-hands company meeting! We LOVE Apptentive.”
Tasked with protecting personal financial information, Credit Sesame’s success lies in its ability to earn and maintain the trust of their customers. By integrating Apptentive communication tools, Credit Sesame was able to build trust in the eyes of their customers. As a result, they saw a 20% increase in retention.
“We immediately felt an impact when we started using Apptentive. We instantly began having conversations with customers by fulfilling support requests and answering questions. Showing our customers that there are real people behind the company willing to have a conversation has helped foster a feeling of trust. And when it comes to giving personal financial information to a company, that is incredibly important.”