New Year, New Apptentive Dashboard

Happy New Year! Meet our new App Health Dashboard.

Over the past few months we’ve spent a lot of time with our Customer Advisory Board to understand what data is most valuable to our customers. Thanks to their feedback, we created something we’re excited to share with you. We think the new dashboard will highlight your most relevant data and make it easy for you to share insights about your mobile customers.

A few things we’re really proud of and would like to show off:

• Completely refreshed, intuitive visuals
• More granular Love Ratio and Star Ratings; giving you more insight into your fans
• Insights into your customer interactions: how many, what types

Login to Apptentive to see for yourself how much better the new dashboard really is.

 
Below are the most important features in the new App Health Dashboard:

Greater granularity for the Love Ratio and Star Ratings

The Love to Ratings Path is currently our most popular section of the dashboard. The Love Ratio and the percent of customers that are rating your app are important metrics for you to track. To help you get more granular in your data, we created the ability to see your daily Love Ratio instead of just aggregate figures. (See image above).

Ratings and Love Ratio include app version releases

Now you can see how your Ratings and Love Ratio are impacted by the release of new versions of your app. With our new dashboard, you’re able to easily spot spikes in iOS reviews to identify potential bugs, UX challenges, etc. (For now, version release is only available for iOS apps).

Interaction counts track customer engagement

We want to help you keep track of all of your interactions with your customers. Our new dashboard lets you quantify how much you’re engaging customers across all interaction types.

Check out your new App Health Dashboard today!

 
Login to https://be.apptentive.com to see the new and improved App Health Dashboard.

We’ll be improving the dashboard over the next few months, so please send us feedback. Let us know what you love, what’s missing, and what we can improve. Reach out to our product team directly at productfeedback@apptentive.com.

We hope you love it!