Apptentive SDK 6.0 Now Available for Android and iOS

Built from the ground-up, Apptentive SDK 6.0 includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer.

What’s new in Apptentive SDK 6.0

Closing the customer feedback loop

When you directly respond to customers, you show them their feedback is valued and that they are driving meaningful change. Yet, research indicates 67 percent of respondents who leave feedback in a mobile app never receive a response from the company. 

“When customers are heard from, and told as much, they’ll keep talking,” says Robi Ganguly, Apptentive CEO and co-founder. “Now with just a few clicks, every brand can ask questions confidently knowing they are able to follow up with all of their customers in an instant.”

Indeed, many companies struggle to follow-up on specific customer feedback because of resource or technology constraints. Response Targeting, new in our SDK 6.0, provides a scalable way for brands to close their feedback loop.

Your product team is already soliciting feedback to drive the roadmap today. Now, they can notify customers in-app when a feature specifically requested has been released. Response targeting can also be utilized by marketing teams to present higher converting offers to customers based on previously indicated preferences, while research teams can easily re-target past survey participants for follow-up questioning to deliver actionable findings faster.

Response Targeting enables you to close the feedback loop at scale, accomplished entirely from within the Apptentive dashboard.

Modernized, WCAG-Compliant Interactions

Apptentive SDK 6.0  also comes with new default UI styles for all consumer-facing Apptentive interactions, including the Love Dialog, Surveys, Notes, and Message Center. By default, these interactions are now WCAG-compliant with improved UI contrast, new VoiceOver and TalkBack auditory scripts, and clearer error cues. 

For further customization, app developers can also tailor Apptentive interactions to appear as a seamless extension of their brand.

Fast and Easy Migration

Developers will find both our iOS and Android SDKs well documented and straightforward to integrate. Feedback from pilot customers indicates migration typically requires less than two hours of development work.

Apptentive customers looking to migrate to the new Apptentive  SDK 6.0 can get started by reading our iOS and Android SDK Migration Guides in the Apptentive Learning Center.