Apptentive Recognized as a Leading Software Solution on G2

G2, the largest peer-to-peer software review site, recently released their full list of top performers for fall 2022. Apptentive customers made their voices heard in this latest round of awards, and showed our software solution some love!

Apptentive earned badges in 10 different categories, our most awards ever in a quarter!

Awards

Apptentive has increased their award haul the past three quarters, culminating in 10 awards this fall. Apptentive’s badges spanned a variety of product categories:

Winner: Highest User Adoption

On G2’s Implementation Index, Apptentive had the highest customer adoption rate of any product in two categories: 

• Enterprise Mobile App Optimization 
• Enterprise Mobile Analytics 

At Apptentive, we make integrating our SDK easy. Our customer success team makes sure you have the support and information needed to thrive and see results quickly. Most customers can complete integration within 24 hours. If you’d like to learn more about Apptentive implementation, check out some of our product documentation.

High performer: Enterprise

Apptentive was recognized as a high-performer in two enterprise product categories: 

• Enterprise Mobile App Optimization
• Enterprise Mobile Analytics

Apptentive helps you quickly analyze mobile customer feedback. Our software solution simplifies the entire analytics process by providing key insights into who your customers are, what they care about, how they feel, and how best to communicate with them. You can learn more about Apptentive’s mobile analytics capabilities here.

High performer: Mid-market

The Apptentive product was also recognized as a high performer in the following mid-market category: 

• Mid-Market Mobile Analytics

The first step to leveraging feedback as fuel for your business is to analyze it critically in order to understand what customers really want. At Apptentive, the data you collect can be viewed in the Insights dashboard and it reveals how consumers currently feel about your app while tracking sentiment change over time. 

Apptentive aggregates the raw text found in app store reviews, survey responses, and messages, then presents the analysis through data visualizations.

Leader: Enterprise

Due to high customer ratings and market presence, Apptentive was recognized as a leader in the following enterprise category: 

• Enterprise Feedback Management

Large enterprise brands collect mountains of feedback and managing all of this data is a challenge. 

The Apptentive product not only helps you collect feedback, but manage and make sense of it as well. With Apptentive, enterprise brands can distill key trends and determine overall customer sentiment from the raw feedback collected. 

This enables large brands to quickly make customer validated product decisions that will have the biggest impact on their customers.

Leader: Fall 2022

Apptentive also earned leader badges across all sectors (mid-market, enterprise, etc.), for three categories in fall 2022: 

• Mobile App Optimization 
• Mobile App Analytics 
• Mobile Analytics 

As customers shift to mobile, the ways in which we communicate, play, learn, and shop are changing rapidly.

To meet this change, brands need to have the strategy and tools in place to handle app optimization and analytics. This is where the Apptentive product comes into play. Apptentive helps brands collect, analyze, and act on customer feedback. This feedback drives app optimization by giving brands the information necessary to improve app performance, reliability, and the overall experience.

Users Love Us

Finally, Apptentive earned the “Users Love Us” badge with an average customer rating of over 4.0 stars. 

Last but not least, this badge really hits home for us! Creating customer love is why we do what we do. Customer love means giving your customers a voice and listening to their voices everyday to create better products and experiences. 

At Apptentive, we strive to generate customer love from our customers, along with each and every one of their customers! However, the job is not done. We are continuing to improve our product to better serve the needs of our customers and better listen to the voice of their customers!

Methodology

G2 is one of the most trusted software review sites out there. They score software solutions and vendors based on reviews from each product’s actual customers. They employ sophisticated processes to ensure review quality and that only validated customers are leaving reviews. 

Awards are given to products that score highly on customer satisfaction and market presence. G2 uses a quadrant system to determine awards, with customer satisfaction on the x-axis and market presence on the y-axis. Leaders fall into the top right quadrant and high-performers fall into the bottom right quadrant. A product that falls into either of these quadrants is awarded badges for their status as a top software solution. 

Example G2 Grid Report

You can read more about G2’s methodology here.

Looking forward

At Apptentive, our goal is to deliver customer love, both for our own customers and their customers. It is incredibly rewarding to see our customers show our software solution some love on G2, while providing invaluable feedback that helps us create better products and experiences. 

If you are an Apptentive customer and would like to provide feedback for your peers on G2, use this link. 

If you are not an Apptentive customer, but would like to learn more about the product or read reviews from real customers, sign up for a product demo or check out our G2 profile.