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Guide

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7 Steps to Product Roadmap Success

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Company News

Apptentive Named on Seattle Business Magazine’s 2021 List of the Best Companies to Work For

Madeleine Wilson  //  November 29, 2021  //  4 min read

APPTENTIVE WAS HONORED TO BE NAMED ON SEATTLE BUSINESS MAGAZINE’S 2021 LIST OF THE 100 BEST COMPANIES TO WORK FOR FOR THE SECOND CONSECUTIVE YEAR.

Apptentive was founded in 2011 with the mission to make it easier for companies to build stronger relationships with their customers. We wanted to use software to create a beautiful experience for companies to start conversations with their customers, but also listen to them, respond accordingly, and use the insights gained to build a more consumer-centric customer experience.

In the last year, our team has:

One of the biggest reasons we made Seattle Business Magazine’s list of best places to work in Seattle is because our entire business is built on this notion that relationships matter and delivering customer love is our primary value.

From our teammates to our customers to our partners – we believe in spreading love wherever we go and prioritizing relationships.

“While we don’t often toot our own horn, it’s refreshing to reflect back on what makes Apptentive such an exceptional place to work. We work tirelessly to ensure we’re providing a healthy environment in which our teammates grow and deliver customer love,” Gloria DaPra, Director of People at Apptentive.

We value diversity and strive to fill our office with people of different backgrounds and identities. Since our vision is to give a voice to every customer, we also want to give a voice to every employee. We hire people, not robots. That’s why we help you balance work with your family, friends, hobbies, and health.

We also have a set of specific values that guide how we treat one another, interact with our customers, and build our product.

  1. DELIVER CUSTOMER LOVE. We are committed to taking a customer-first approach to our processes and our product. We listen first and embrace the emotional connection of human beings, especially in our customer relationships.
  2. OWN YOUR RESULTS. We view ownership of our individual results as a responsibility to the overall team. We do not place blame on others or argue “that’s not my job.”
  3. BE TRANSPARENT. We are committed to promoting trust and accountability. We share what’s going on and why, so everyone can make the best decisions possible.
  4. CELEBRATE CHANGE: FAIL, LEARN, AND IMPROVE. We celebrate experiments, risk-taking, and adaptability as opportunities to learn. We focus on improvement and execution, rather than valuing status and comfort.
  5. BRING YOUR BEST SELF. We help each person invest in their professional development and encourage everyone to ask for help when they need it, both personally and professionally.
  6. TAKE ACTION. We prioritize smart decisions made quickly over perfect decisions made slowly. We understand that while we might not always agree, our ability to disagree and commit effectively is crucial to our success
  7. SUCCEED TOGETHER. We respect and empower one another, invest in strong communication, and collaborate because we are all on the same team. We know people love Apptentive because anyone in the company will help you.
  8. BE INCLUSIVE. We hold ourselves and each other accountable in building a fair, safe, diverse, and inclusive culture of individuals that respect and care for each other so all team members have the support and opportunity to excel.

These values have become even more important as we shift and adapt to our “new normal.

If our values align with yours, this might be the place for you! We’re always on the hunt for extraordinary people to join our team.

See some posts from our teammates below!



About Madeleine Wilson

Madeleine Wilson is the Senior Content Marketing Manager for Apptentive. No stranger to B2B tech, Madeleine enjoys translating complex concepts into easy-to-digest pieces of content.
View all posts by Madeleine Wilson >

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