Podcast: What Fuels Apptentive’s CEO and Co-founder, Robi Ganguly
Local Seattle recruiting firm, Fuel Talent, launched a new podcast called What Fuels You earlier this year. CEO Shauna Swerland was inspired to create this podcast because of all the incredible people she has met in her 25-year recruiting career. Each episode features an interview with interesting and successful leaders about their journey to success.
In today’s episode, Shauna sat down with Apptentive CEO and Co-founder, Robi Ganguly. They discuss the origin story of Apptentive including how we have evolved and grown over the years, what our leadership team looks for in board members and investors, and how our values shape our company culture.
Robi also dives into one of the most important values here, customer love, and shares why giving everyone a voice is so important.
In this episode, Robi also opens up about his childhood and being a first-generation American, his love for reading and Tae Kwon Do, why he chose to go to Pomona College, three things he prioritizes in his morning routine, and more.
Overall, this episode is a fantastic starting point for anyone interested in learning what it takes to lead a purpose-driven, successful startup here in Seattle, or anyone who is curious to learn more about the values that drive Apptentive.
Apptentive’s solution measures shifts in sentiment from customer experience to win back consumers and activate fans. Using intelligent tools and precise targeting, Apptentive helps enterprise brands capture actionable emotions and feedback from the 90 percent of consumer voices typically missed and quickly turns that feedback into action. Apptentive gives marketers, product managers, and customer experience leaders the keys to their customers’ hearts through historical insights into brand loyalty and shifting emotions to support customer-centric decisions.
The company powers millions of consumer interactions across billions of mobile devices each month, and helps the world’s top brands—including JetBlue, Buffalo Wild Wings, Overstock.com, Viacom, NPR, Capital One, and Zillow—proactively listen to and engage with their consumers to enhance customer love and improve customer experience.
About Fuel Talent
Fuel Talent works with growing companies that want to attract talented, passionate people, but whose leaders understand their time is better spent building products and services than rifling through candidate profiles. They’ll replace your mountain of resumes with a shortlist of the right people; people hungry for a new opportunity, who have been rigorously screened and aligned to your job requirements, culture and values.