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Guide

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2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

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Product Management

16 Product Management Quotes to Leave You Inspired

Ashley Sefferman  //  October 11, 2018  //  3 min read

See our updated 2020 list of product management quotes here!

Let’s be real: product management can be challenging. Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, and endless other activities, it’s easy to get caught up in the hustle, bustle, and stress that is product management.

Time to pause, take a breath, and re-energize yourself through the words of some of the world’s most inspiring product leaders. Here are 16 of our favorite product management quotes to leave you inspired to pave the way toward customer centricity.

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“A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.”
– Deep Nishar, Vice President of Product at LinkedIn

“At the heart of every product person, there’s a desire to make someone’s life easier or simpler. If we listen to the customer and give them what they need, they’ll reciprocate with love and loyalty to your brand.”
– Francis Brown, Product Development Manager at Alaska Airlines

“Only move forward with creating a product that will be ‘above the bar.’”
– Brian Lawley, CEO and founder of the 280 Group

Bill Gates

“Your most unhappy customers are your greatest source of learning.”
– Bill Gates, Microsoft

“Great products are engineered when product managers truly understand the desired outcomes by actively listening to people, not users.”
– Michael Fountain, Director of Product at Apptentive

“Know your value add. I’ve seen three main PM archetypes: engineer turned PM, designer turned PM, and businessperson turned PM. As a member of the latter bucket, I recognize that I could never out-engineer an engineer or out-design a designer. Instead, I leverage my knowledge of our business and customers to better prioritize what features make it onto the roadmap and help my team understand why we’re building those features.”
– Lauren Chan Lee, Director of Product Management at Care.com

 

“If you are not embarrassed by the first version of your product, you’ve launched too late.”
– Reid Garrett Hoffman, Entrepreneur

“Customers are who we build our apps for, so we want to give them what they want and
need, while empathizing with their struggles and frustrations. For me it’s not necessarily the mantra of the customer is always right, but do everything with the customer in mind.”
– Jason Pace, Technical Product Manager at Alkami Technology

“Good companies manage Engineering. Great companies manage Product.”
– Thomas Schranz, Founder and CEO of Blossom

Jeff Bezos

“Be stubborn on vision but flexible on details.”
– Jeff Bezos, Amazon

“At the end of the day, your job isn’t to get the requirements right — your job is to change the world.”
– Jeff Patton, Veteran Product Manager and Consultant

“Customer love means two sides of the same coin to me. On one side is knowing your
customer and building fantastic experiences for them. Your dedication and passion to making their life easier and delighting them feeds into the other side. When approached this way, not only will you have a loyal user base, they will also be your strongest advocates and critics.”
– Andrew Wang, Senior Product Manager at Gap

Steve Jobs

“People think focus means saying yes to the thing you’ve got to focus on. But that’s not what it means at all. It means saying no to the hundred other good ideas.”
– Steve Jobs, Apple

“When customers love your product, they become ambassadors. There’s nothing better than someone using your app everyday and trying to get their friends and family to do the same.”
– Tom Padula, Senior Product Manager at SiriusXM

“Any damn fool can make something complex, it takes a genius to make something simple.”
– Pete Seeger, Product Director at Docusign

“The biggest product management challenge is resource alignment. Team sizes are always changing and frequently lopsided. Some weeks you have plenty of design bandwidth and no iOS, others you have no design and all iOS. Having a deep backlog of well prioritized projects is key to operating an efficient team.”
– Ethan Hollinshead, Senior Product Manager at Strava

About Ashley Sefferman

Ashley Sefferman is Head of Content at Apptentive. A digital communication and content strategy enthusiast, she writes about multichannel engagement strategies, customer communication, and making the digital world a better place for people. Follow Ashley on Twitter at @ashseff.
View all posts by Ashley Sefferman >

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