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Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

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Guide

The Five Stages of Reducing Mobile Customer Churn

Retention is a top priority for mobile marketers. Our new five-step framework is here to help you improve your existing strategy.

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Guide

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Guide

2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

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We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

The Five Stages of Reducing Mobile Customer Churn

Retention is a top priority for mobile marketers. Our new five-step framework is here to help you improve your existing strategy.

Download Now

Guide

View resource

Guide

2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

Download Now

Company News

Meet the New Faces of Team Apptentive

Ashley Sefferman  //  February 27, 2018  //  4 min read

Last year brought incredible growth for Team Apptentive. We hosted the best minds in mobile at our first annual Customer Love Summit, grew our product suite, evolved our company values, and expanded our office space to support our ever-growing team.

Over the last few months, we’ve hired some exceptional new people to continue leveling-up our mobile customer experience software. Today, we want to give you the chance to get to know them better.

Read on to learn about the newest members of Team Apptentive!

Adam Eilers, Software Engineer

Adam is a midwest transplant from the Chicago, IL area. He graduated with a Computer Science degree from Northern Illinois University and grew up with a strong desire to tinker with all things electronic and computer related. When he’s not tinkering in his lab, reading, or playing video games, he is going on adventures in the Pacific Northwest with his wife and two boys.

Andres Rojas, Software Engineer, DevOps

After a few stints of living around the country, and then back home in Florida, Andres finally settled on living in Seattle in 2016. From a young age, Andres programmed as a hobby, which naturally developed into a career path. Over time, that passion for software development morphed into a desire to keep production systems in top shape, and to craft tools and systems that make it easier for development teams to do their best work. When he’s not in front of a computer, Andres enjoys arguing about pop culture, basketball & politics, and occasionally attempting to play the piano & drums.

James Hurliman, Software Engineer, Front-end

James hails from Spokane, although he’s also lived in Corona, CA; San Luis Obispo, CA; Bellingham, WA; Othello, WA; and Frederick, MD. He has a B.S. in Mechanical Engineering and minor in Mathematics from Washington State University, and is currently working on a M.S. in Computer Science at Georgia Tech Online. He enjoys long-distance running, sauna-sitting, and science fiction. He dislikes fantasy, stickers that don’t completely come off of products, and 4-space indentations in code.

Jess Sudo, Customer Success

Jess is from Minnesota, and grew up playing hockey (for 9 years) and violin (for 12 years). After graduating from Northwestern University with a degree in Mechanical Engineering, she moved to Seattle to work at Boeing as a structural analysis engineer. Jess has since transitioned into the software industry and has worked at small companies in the Seattle area with a focus on product management and customer success. Jess loves cooking, ultimate frisbee, tabletop games, good dogs, and the Oxford comma.

Ken Clements, Vice President of Marketing

Originally from Belfast, Maine and a graduate of Boston University, Ken has worked for tech firms in Maine, Boston, NYC, Denver and Seattle — leading rockstar teams that know how to create relevant conversations with customers worldwide. Living in Seattle has made it difficult to follow his beloved Red Sox, so he has shared his love of baseball by coaching Little League. He also enjoys travel and boating around the Puget Sound.

Mel Jones, Director of Engineering

Melody joins Apptentive from Cision where she served as Vice President of Data Science, Enterprise Architecture. While at Cision, she led the team through six major acquisitions and created the public relations industry’s first cloud platform. Prior to Cision, she developed several patented pieces of technology while building a platform that analyzes earned media as the Principal Engineer at Visible Technologies. Melody brings 15 years of big data, machine learning, and research experience to the team. Outside of the office, she loves to explore new places by adding new stamps to her passport and visiting obscure places closer to home.

Pat Goodwin, Vice President of Finance and Operations

Pat joins us as the Vice President of Finance and Operations. Pat has more than 20 years of experience as CFO and Treasurer for national award winning, high-growth companies including Moz, Valve, and AltaSource Group. During his career, he has overseen all aspects of finance and operations, including: fundraising, accounting, audit, tax, legal, risk management, board and shareholder reporting, and administration. Pat is a licensed CPA who has worked for Big-4 firm PWC auditing companies in a variety of industries. He earned his MBA from UCLA’s Anderson School of Management. If there’s something Pat loves more than crunching numbers, it’s logging miles on his favorite toy—a Peloton bike.

Join us!

We believe relationships matter and that customers are a brand’s biggest asset. To help us achieve our mission, we’re continuing to grow our team. If you want to be responsible for empowering millions of consumer conversations every day, consider joining us!

We’re currently looking for the following people to join team Apptentive (head over to our Careers page for more detail):

  • Full Stack Engineer
  • Principal Platform Architect
  • Senior Platform Engineer (Scala)
  • Vice President of Sales

We’re always building relationships. Even if we don’t have a job position currently available that fits your skills, email us to learn more about Apptentive.

About Ashley Sefferman

Ashley Sefferman is Head of Content at Apptentive. A digital communication and content strategy enthusiast, she writes about multichannel engagement strategies, customer communication, and making the digital world a better place for people. Follow Ashley on Twitter at @ashseff.
View all posts by Ashley Sefferman >

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