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The Five Stages of Reducing Mobile Customer Churn

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2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

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We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

The Five Stages of Reducing Mobile Customer Churn

Retention is a top priority for mobile marketers. Our new five-step framework is here to help you improve your existing strategy.

Download Now

Guide

View resource

Guide

2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

Download Now

Happy #CustomerLove Day

Ashley Sefferman  //  February 14, 2018  //  2 min read

Valentine’s Day is our favorite holiday here at Apptentive. Aside from the explosion of red decor and copious amount of chocolate, it’s the special time every year we reserve to focus on sharing our feelings of #CustomerLove.

Team Apptentive Valentine's Day

We strive to make our customers feel appreciated every day, but Valentine’s Day gives us an extra excuse to let them know just how much they mean to us, and to remind them they’re at the center of every product decision we make.

Why the emphasis on love? Because it matters.

Our customers are people who chose to work with Apptentive, and it is our privilege to treat them with the care, respect, and love they deserve. Not only does this make business sense (we talk more about the ROI of customer love in this post), but it also helps us build a culture of team members who believe this to our core.

Each year, we hand pack and send out Boxes of Love to our customers. What began as only sending boxes to local customers quickly expanded, and now, we send Boxes of Love to customers around the world, along with people who made our year special. Every Apptentive team member participates in packing up the Boxes of Love, from filling them with goodies to writing personalized thank you notes, which also turns it into an annual team building activity we look forward to. In the video below, you can check out our team’s adventures in hand-delivering the boxes to local Seattle customers last year.

We love ya, fam!

We know our customers hold themselves to incredibly high professional standards based on the goals they set for their products and consumers, and we’re honored to be a part of the process. Giving mobile consumers a voice to help companies build brands customers love is why we do what we do, and we’re grateful to every customer and community member that relies on us to help them reach their goals.

Team Apptentive thank you

From all of us here at Apptentive to you, happy Valentine’s Day, or rather, #CustomerLove day. Thanks for letting us be a part of your life—we love you!

About Ashley Sefferman

Ashley Sefferman is Head of Content at Apptentive. A digital communication and content strategy enthusiast, she writes about multichannel engagement strategies, customer communication, and making the digital world a better place for people. Follow Ashley on Twitter at @ashseff.
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