Evolving Team Apptentive: New Values, Office Space, and Team Growth
Hey there! I’m Gloria DaPra, Apptentive’s new Director of People. I’m very excited to part of this amazing team that’s engaged and fully aligned toward our company goals. We have fun, and know how to focus on delivering #CustomerLove.
This year has been full of exciting change for Apptentive. In addition to a slew of new feature improvements, we’ve been hard at work thinking about what Apptentive’s future as a company looks like. To continue driving our momentum forward, we’ve made some changes to our internal processes, and are rapidly growing our team.
Today’s post shares our new team values, explores our new-and-improved office space, and dives deep into the roles we’re looking to fill.
Living new values
Since the beginning, our company values have been focused on hard, smart, and humble work. Those values will always be important to our team, but last month, we revisited our values in order to more accurately reflect who we are and who we want to be.
I’m excited to share our new Apptentive core values with you for the first time.
Deliver customer love
We are committed to taking a customer-first approach to our processes and our product. We care about our customer relationships and do the right thing for them, including looking after their interests even when they’re not present. We listen first and embrace the emotional connection of human beings, especially in our customer relationships.
Own your results
We collect and share data about successes and failures so we can make better decisions in the future. We view ownership of our individual results as a responsibility to the overall team. We do not place blame on others or argue “that’s not my job.”
We ask, “How can I help?” We respect and empower one another, invest in strong communication and collaborate because we are all on the same team. We know that people love Apptentive because anyone in the company will help you. We show up for each other.
We are committed to every teammate knowing “what” is going on and “why” to promote accountability and so we can all make the best decisions possible. We communicate proactively, highlight areas of challenge and strive to give all teammates insights into the business and our customers. We build transparency by being open particularly in challenging situations.
Celebrate change: Fail, learn, and improve
We celebrate experiments, risk-taking, and adaptability as opportunities to learn. We focus on improvement and execution rather than valuing stasis and comfortability.
We value speed in decision-making and encourage people to act today instead of tomorrow. We prioritize smart decisions made quickly over perfect decisions made slowly. We understand that while we might not always agree with the decisions, our ability to disagree and commit effectively is crucial to all of us acting and executing.
Bring your best self
We believe in the importance of the individual as part of the team. Take care of yourself. We help each person invest in their professional development and encourage everyone to ask for help when they need it, both personally and professionally.
Our team reflected on the behaviors we see day in and day out in order to create our new values, and labeled them to identify how we work best together. These values influence the choices we make, the people we hire, and the direction of our Apptentive. They are our DNA.
Expanding our space
In June, we officially doubled our office space. We’ve spent three wonderful years in our Pioneer Square building, and we’re excited to continue our growth in the same location, only now with plenty more room for activities!
Take a peek at our upgraded home-sweet-home.
Growing our team
We believe relationships matter and that customers are a brand’s biggest asset. To help us achieve our mission, we’re rapidly expanding our team. If you want to be responsible for empowering millions of consumer conversations every day, consider joining us!
What sets our company apart is our sense of team. We are truly here for each other and are working together to make Apptentive an amazing place with products that give our customers a deeper perspective to help build relationships.
We’re always looking for new, talented people to join team Apptentive. Check out (our Careers page for more detail)!
We value close collaboration, strong communication, and honesty. We also like to have fun by enjoying the wonderful food, nature, and sites Seattle has to offer. In addition to a competitive salary, we offer:
- Full health, dental, and vision insurance coverage—Apptentive pays 100% of premiums
- 401k, ORCA Card, $50/month fitness membership stipend
- Equity packages
- No formal limit on paid vacation
- Paid family leave
- Team Days (e.g. Seafair BBQ, Ninja Escape, Thanksgiving potluck, paintball)
- Weekly team lunches and mega snacks
- Paid professional development (conferences/courses)
- Fun, flexible work environment with standing desks and MacBooks
- Work at one of PSBJ and Seattle Business Magazine’s Best Places to Work in Washington
Want to learn more?
I hope you have a better sense of who we are as a company and where our sights are set for team growth. The future of Apptentive is bright, and we’d love to share it with you!
I’d love to answer any questions you have about Apptentive, or to tell you more about the product and team. Reach out to me directly anytime, firstname.lastname@example.org, or leave your thoughts in the comments below to get in touch with a member of our team.