Customer Love Summit 2017: What to See, Do, and Experience
One of the best parts of our 2017 Customer Love Summit is introducing you to Seattle. We love our city and all it has to offer, and besides experiencing a day of invaluable mobile customer experience learnings together, we want to help you make the most of your time here.
If you haven’t reserved your spot at our Customer Love Summit, grab your ticket now!
Official Customer Love Summit events
We’re thrilled to bring a world-class lineup of speakers to the stage. From retail giants like Gap and Lilly Pulitzer, to global brands like Disney and Starbucks, our speakers have set the bar for listening to, engaging with, and learning from their mobile customers.
You’ll hear how the best in business approach mobile engagement through in-depth talks highlighting strategy, new mobile technology, lessons learned, and how to measure success. Our session content has been curated to ensure attendees leave each talk with actionable takeaways they can implement immediately rather than high-level concepts that sound good in theory.
Throughout the day, you’ll hear from speaker panels and featured solo speakers, along with starting and ending the day with impressive keynotes. Here’s a quick peek into our keynote sessions:
Brooks Goldade, VP of Digital Experience & Innovation at Buffalo Wild Wingse, will kick off the show first thing in the morning. Buffalo Wild Wings has always used in-restaurant experience as one of our main tools to drive satisfaction and loyalty. If something isn’t perfect, we fix it on the spot. The B-Dubs digital teams are bringing that same philosophy to our digital guest experiences, driving a new kind of restaurant experience in the digital world. This presentation will share some of the experiences we are focusing on and the tools that are helping us turn customer’s passion into meaningful change.
Robi Ganguly, Apptentive’s CEO, will come to the stage mid-day to share an early scoop on Apptentive, along with a walkthrough on what’s coming up for our customers. You’ll get a heads-up about what’s coming so that you can get a leg up on strategizing with your team. Plus, you’ll get a chance to pick Robi’s brain directly about how the announcement will impact your mobile customer experience.
Tony Zito, VP of Digital Product and Programming at Disney, will close the day by sharing his talk Unloveable: a Customer Love Story. It’s one thing when you have a product that’s inherently “delightful”, and you have the luxury of prioritizing user experience over all else, but what do you do when you have a product that is so burdened with user-antagonistic requirements that it’s downright unloveable? Is there any hope? Tony will describe the challenges they have faced as a TV network app in a Netflix world, and the steps they have taken to mitigate those issues and earn their customer’s love, against all odds.
Are you jazzed yet?! Join us for these great talks and more by reserving your ticket.
Post-conference Appy Hour
The conference is the main event, but the fun doesn’t stop there. Join us after the show for our biggest Appy Hour of the year to gather, relax with a drink in hand, and discuss everything that goes on in the world of apps and app development—and what you experienced at the Customer Love Summit!
Explore Seattle while you’re here!
There’s no place quite like Seattle in the summer. If you plan to come in early or stay through the weekend, we recommend the following activities, bars, restaurants, and events.
Walkable destinations from the Columbia Tower Club
Seattle is incredibly walkable, especially from the Columbia Tower Club where this year’s Customer Love Summit will be held. Here are a few places to see when you need to stretch your legs.
Seattle Mariners vs. New York Yankees
If you’re a baseball fan, this is one series you don’t want to miss! Watch our Mariners take on the New York Yankees at home July 20-23. Tickets start at $19 per person.
Pike Place Market
The market is a favorite destination for Seattle locals and tourists alike. Head over for delicious food, beautiful city views, brilliant summer flowers, local craft vendors, and yes, to see the infamous fish throwing.
Road Dogs Local Brewery Tour
Located at the base of Pike Place Market, this tour is an easy way to see and taste great Seattle brews. Tours last three hours starting at $79 per person.
Starbucks Reserve Roastery and Tasting Room
Seattle is the birthplace of Starbucks, and for coffee lovers, there may be no cooler place than the Starbucks Reserve roastery and tasting room. Experience bean roasting, shop one-of-a-kind gifts, and indulge in a glass of wine or beer while you savor a unique Starbucks experience.
A quick highlight of city-wide events happening in Seattle the week of July 15-21.
- A Day in the Life of Bruce Lee Exhibit, July 15-23, 10am-5pm
- Queen Anne Day, July 15, 8am-8pm
- A Bite-Size History of Pike Place Market, July 15, 1-3:30pm
- Kirkland Uncorked, July 14-16, 5-10pm
- Dancing til Dusk, July 18, 6pm
- Free Outdoor Yoga in Volunteer Park, July 20, 8:30-9:45am
- Hidden Figures Outdoor Movie Screening Magnusun, July 20, 6:30pm
- Free Movies in Westlake Park, July 21, 8pm
- Shows at The Triple Door, Nightly, 7:30pm
Stay on for Postback by TUNE
Looking for even more mobile marketing knowledge and industry fun? Be sure to stay on for Postback, TUNE’s annual mobile conference, July 20-21. Plenty of Apptentive employees will be in attendance, which means the Customer Love Summit fun doesn’t have to stop on Wednesday after Appy Hour concludes.
Apptentive team recommendations
Olympic Sculpture Park, recommended by Matthew Callis
Olympic Sculpture Park gives you the chance to walk along the waterfront right on the beach. It offers a little bit of everything that isn’t a $40 trip to the top of an old tower (i.e. the Space Needle).
Water taxi to West Seattle, recommended by Meghan Warbis
If it’s sunny, take the water taxi to West Seattle. Take a nice stroll and enjoy the skyline view of Seattle. Head over to Salty’s for a sit down meal or Spud’s for fish n’ chips on Alki Beach.
Purple Cafe and The Harvest Vine, recommended by Max Kelly
Purple Cafe is super popular downtown. Really great food, cool atmosphere, and a huge wine selection. Outside of downtown, Seattle’s best restaurant is Harvest Vine.. Very good dishes made to share with a wide variety of flavors, and probably my favorite restaurant ever.
Smith Tower Bar, recommended by Alex Troyer
One of my favorite things to do in Seattle is going to the Smith Tower Bar and getting a small bite to eat and a fun cocktail. You get to hear about the history of Smith Tower, who lives at the top, and the view is amazing. It is also not super expensive and not completely filled with tourists.
Chihuly Garden and Glass Museum, recommended by Emily Carrion
The Chihuly Glass Museum is my favorite exhibit in the city. Dale Chihuly was a Seattle local, which adds a special something. It’s absolutely beautiful and provides an indoor/outdoor experience you can’t get anywhere else!
Kerry Park, recommended by Veronica Bisceglie
Go to Kerry Park for beautiful views of the city! Be sure to bring your camera along to capture the picturesque city views, and to (hopefully!) take in the gorgeous July weather Seattle tends to offer.
Apptentive favorite bars and restaurants
For those who prefer to eat and drink their way through new cities (count me in!), check out these favorite bars and restaurants from the Apptentive team.
- Il Corvo
- Casco Antiguo
- Terra Plata
- General Porpoise
- Wandering Goose
- Matt’s in the Market
- Dahlia Bakery
- Local 360
- Pink Door
- Beecher’s Handmade Cheese
- Wayward Vegan Cafe
If you’d like more options, I’d love to recommend them. Drop me a line over email, or leave your thoughts the comments below for others to weigh in.
We can’t wait to experience Seattle summer with you in July, and are counting down the days until #CustomerLove17 finally arrives. See you in a few weeks!