How to Use Mobile to Disrupt Your Industry: Lessons from T-Mobile, Remitly & ReachNow
How has T-Mobile disrupted carriers, ReachNow (by BMW) disrupted transportation, and Remitly disrupted international money transfer? By having a relentless focus on the customer and using mobile to reach them in new and innovative ways.
We were lucky enough to participate in a panel at Seattle Startup Week with Lisa Hillmann, Digital Adoption Manager at T-Mobile; Josh Hug, Chief Product Officer at Remitly; and Holly Houser, Market Manager at ReachNow. They each share real-life examples of how to build a business customers love by getting direct input from customers—at scale.
Check out the panel recording below. The panelists provide actionable insight into how listening to customers via mobile drives tangible business results by increasing retention, loyalty, and revenue. You’ll learn how to create and validate your product roadmap using customer feedback, how to build trust, how to cultivate a customer-centric company culture, and so much more.