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We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

The Five Stages of Reducing Mobile Customer Churn

Retention is a top priority for mobile marketers. Our new five-step framework is here to help you improve your existing strategy.

Download Now

Guide

View resource

Guide

2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

Download Now

Company News

Introducing the Latest Version of Apptentive’s SDK

Tricia Cervenan  //  January 12, 2016  //  2 min read

We’re excited to announce the latest update to Apptentive’s SDK, version 2.1. Read on for the details around what’s new and improved!

New Ways to Segment Your Interaction Targeting

We rewrote our Segment Builder within Interaction targeting from the ground up. Adding segments is simpler than ever with our all new design in your Apptentive dashboard. The updates give you greater ability to target highly specialized groups of customers.

Want to target customers who are on paid plans? How about those who have made at least two purchases? Simply pass that data through to Apptentive and you’re able to create more narrow segments based on what’s important to you. We also now allow you to set smarter conditions, such as all App Versions less than 5.5.1.

Check out these new targeting examples:

Rule-based targeting for interactions in the Apptentive dashboard

Customer segmentation in the Apptentive dashboard

Images are Back

With Apptentive SDK v2.1, your customers are now able to send screenshots or other photos via Message Center. Images allow you to receive thorough feedback that will help you understand your customers’ problems easier. Tapping the paperclip icon allows customers to attach up to four images that you can then see within Conversations in the Apptentive web interface, or through your customer service integration.

Customer conversations in Apptentive's SDK v2.1 iOS

Android compose and send

Composing a customer service conversation in Apptentive's SDK v2.1 Android

iOS compose and send

You can even send images and files back to your customers to help illustrate changes or provide documentation. Remember, only files types that are normally supported by the operating system can be opened.

Message Center Updates

We cleaned up Message Center a bit on both Android and iOS.

On the Android SDK:

  • The Status Message was showing up a bit too soon, so we slowed it down. Status messages will now display after a message fully sends.
  • Colors, text, and alignment of UI elements were all corrected to alleviate any pain we were causing designers (including our own).
  • Faster messages. Messages will now automatically appear when a consumer opens up Message Center.

On the iOS SDK:

  • iPad update. There was an issue with content flowing outside the view on the About view, which has been resolved.
  • Similar to our Android fix, messages will now automatically appear when a consumer opens up Message Center.

We hope our latest release offers a delightful experience and helps you to keep Being Apptentive. If you have any thoughts or questions around the updates, please let us know at support@apptentive.com or leave your thoughts in the comments below!

About Tricia Cervenan

Tricia leads Product at Apptentive. She posts about additions and updates to the Apptentive SDKs and web dashboard. Follow Tricia on Twitter @triciacervenan.
View all posts by Tricia Cervenan >

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