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Guide

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Guide

7 Steps to Product Roadmap Success

Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.

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We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

7 Steps to Product Roadmap Success

Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.

Download Now

Mobile Marketing

Do Customers And Businesses See Eye to Eye on Customer Care?

Alex Walz  //  February 18, 2015  //  1 min read

Lately, we’ve talked a lot about what Customer Love means to us and to the many brands using Apptentive. But what about the other side of the equation? Do customers feel the same love?

Our partners at SurveyMonkey dived into this very question by surveying more than 1,500 consumers and businesses on their perceptions of customer care.

The bad news? Most customers believe businesses prioritize profits over customers, even though 75 percent businesses say the customer is their number one priority.

The good news? Tools like Apptentive and SurveyMonkey to collect customer feedback make it easier than ever to identify problems in customer care and increase overall customer satisfaction. Even better – the companies that take the time to measure customer satisfaction at least once a year were found to be 32 percent more likely to report higher levels of success than those who don’t.

Check out the surprising results of SurveyMonkey’s research in the infographic below:

SurveyMonkey Customer Satisfaction Survey

About Alex Walz

Apptentive's resident wordsmith, Alex can frequently be found cranking away at eBooks or scrawling down ideas late into the night from a local coffee shop. He's an avid traveler, coffee connoisseur, and tech enthusiast, and he shares his thoughts on each over Twitter.
View all posts by Alex Walz >

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