We know it’s not business as usual right now, and we’re here to help. Check out our latest COVID resources.

We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

The Five Stages of Reducing Mobile Customer Churn

Retention is a top priority for mobile marketers. Our new five-step framework is here to help you improve your existing strategy.

Download Now

Guide

View resource

Guide

2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

Download Now

We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

The Five Stages of Reducing Mobile Customer Churn

Retention is a top priority for mobile marketers. Our new five-step framework is here to help you improve your existing strategy.

Download Now

Guide

View resource

Guide

2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

Download Now

Mobile Marketing

New iTunes Connect Breaks App Submissions

Mike Saffitz  //  September 9, 2014  //  2 min read

Update:  We have confirmed that Apple has addressed this issue and app submissions via the new iTunes Connect are now working properly.


 

All eyes and ears were on Apple today as they announced the much-anticipated iPhone 6 with larger displays as well as the Apple Watch. Apple also released a new iTunes Connect, which for developers is starting to attract an outsized share of the attention, but for the wrong reasons.

The new iTunes Connect appears to have an issue which is preventing submission of apps that include an embedded .bundle. Unfortunately this is impacting Apptentive customers as well as customers of numerous other frameworks such as Google Plus and Google Maps for iOS.

Customers attempting to submit apps to the new iTunes Connect site are receiving an error message similar to:

Error in iTunes Connect app submissions process
ERROR ITMS-9000:  Missing or invalid signature. The bundle ‘$bundleIdentifier’ at bundle path ‘Payload/XYZ.app/ApptentiveResources.bundle’ is not signed using an Apple submission certificate.


If you submit via Xcode, the error message is sent to your developer account via email, rather than shown immediately as above in Application Loader.

On the face of it, the error seems similar to those that have been reported on OS X for Mavericks, which have been covered by Craig Hockenberry on his blog. Unfortunately, going through the steps that Craig suggests do not appear to address this issue.

Both building and submitting with Xcode 5.1.1 and Xcode 6 GM are currently broken in the way outlined above.

We have filed a Radar (bug) report with Apple on this, and based on the significant number of people that are encountering this issue we expect that there will be acknowledgment and resolution from Apple quickly on this issue.

Stay tuned for more on app submissions

We will keep you updated on this issue via this blog post as well as our Twitter account. This is a great time to follow us if you don’t already, as well as our status & operations Twitter account at @apptentive_ops.

If you have any questions or concerns, please leave a comment below or contact us.

About Mike Saffitz

Mike Saffitz is the Co-founder and CTO at Apptentive. When he's not building Apptentive, you can find Mike skiing, reading, and on Twitter at @msaffitz.
View all posts by Mike Saffitz >

Ready to see Apptentive in action?

Request a demo of Apptentive today.

Request a Demo

Sign Up for Our Newsletter

Stay up to date with the latest product management and mobile marketing news.