We know it’s not business as usual right now, and we’re here to help. Check out our latest COVID resources.

We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

The Five Stages of Reducing Mobile Customer Churn

Retention is a top priority for mobile marketers. Our new five-step framework is here to help you improve your existing strategy.

Download Now

Guide

View resource

Guide

2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

Download Now

We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

The Five Stages of Reducing Mobile Customer Churn

Retention is a top priority for mobile marketers. Our new five-step framework is here to help you improve your existing strategy.

Download Now

Guide

View resource

Guide

2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

Download Now

Mobile Marketing

Our Response to the Heartbleed Vulnerability

Mike Saffitz  //  April 10, 2014  //  2 min read

Over the past several days, you’ve probably begun to become inundated with notices from websites about the ‘Heartbleed‘ vulnerability.  If you’re not familiar with it, Heartbleed is a serious vulnerability in the encryption software used by a large portion of the Internet.

The vulnerability enables an attacker to potentially steal information normally protected by the SSL encryption on websites. This means that even with the padlock icon in your address bar, your passwords and other information may not have been secure.

Apptentive has been secured against the Heartbleed vulnerability.

Our number one priority is the privacy and security of our customers’ and their customers’ information.  We take this responsibility extremely seriously.  While we have no evidence that any information has been compromised, we concluded that we should require all of our customers to reset their passwords.  All of our customers have been notified.

As a service provider and as a citizen of the Internet, this vulnerability is especially frustrating since it strikes at the heart of the trust and confidence we have for what it means for a website to be secure.  It reminds us that nothing is absolutely certain, and we must always remain vigilant about protecting our data from theft and malicious use.

Every one of us at Apptentive is in the process of resetting our personal passwords on sites affected by Heartbleed (which, unfortunately, is almost all of them).  We recommend that you do the same, and remind you that you must wait to reset your password until a website indicates that they have secured themselves.

If you’re not already using a password manager such as LastPass or 1Password, we highly recommend you do so – they can help you generate unique, secure passwords for every site you use.

Here are some additional resources that we’ve found valuable for learning more about the Heartbleed vulnerability:

P.S. For system status and other Apptentive updates follow @Apptentive_Ops on twitter.

Enhanced by Zemanta

About Mike Saffitz

Mike Saffitz is the Co-founder and CTO at Apptentive. When he's not building Apptentive, you can find Mike skiing, reading, and on Twitter at @msaffitz.
View all posts by Mike Saffitz >

Ready to see Apptentive in action?

Request a demo of Apptentive today.

Request a Demo

Sign Up for Our Newsletter

Stay up to date with the latest product management and mobile marketing news.