Apps that people love: Ray-Ban Bright Light
This week, we came across a concept app that we think deserves to exist, if for no other reason than the people using it would be hilarious to watch walk around.
It’s called the “Ray Ban Bright Light” – take a look at the concept video and tell us what you think:
Let’s talk about customer service
We came across two really interesting customer service post this past week that we thought we’d share as inspiration and insight:
- Did you know there was a bill focused on requiring government agencies to provide good customer service? We didn’t either, until we read about it over here. It’s called the Federal Customer Service Enhancement Act and it sounds like a promising idea.
- Valeria Maltoni (better known as the Conversation Agent) had a horrible experience with a large bank and turned it into a a great discussion of the top reasons why your customer service fails. We particularly liked reasons 10, 6 and 2 (go read it already!), as we see those things occurring all the time and know that they’re easily addressed.
Customer service matters for a lot of reasons, but here’s a really obvious trend makes this more important with each passing day: customers trust their friends’ words and recommendations more than anything else, so if you’re not creating great customer experiences, you’re passing up the most effective way to spread the word about you.