We know it’s not business as usual right now, and we’re here to help. Check out our latest COVID resources.

We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

The Five Stages of Reducing Mobile Customer Churn

Retention is a top priority for mobile marketers. Our new five-step framework is here to help you improve your existing strategy.

Download Now

Guide

View resource

Guide

2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

Download Now

We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

The Five Stages of Reducing Mobile Customer Churn

Retention is a top priority for mobile marketers. Our new five-step framework is here to help you improve your existing strategy.

Download Now

Guide

View resource

Guide

2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

Download Now

Loyalty & Retention

Apps that people love: Ray-Ban Bright Light

Robi Ganguly  //  May 8, 2012  //  2 min read

This week, we came across a concept app that we think deserves to exist, if for no other reason than the people using it would be hilarious to watch walk around.

It’s called the “Ray Ban Bright Light” – take a look at the concept video and tell us what you think:

Let’s talk about customer service

We came across two really interesting customer service post this past week that we thought we’d share as inspiration and insight:

  • Did you know there was a bill focused on requiring government agencies to provide good customer service? We didn’t either, until we read about it over here. It’s called the Federal Customer Service Enhancement Act and it sounds like a promising idea.
  • Valeria Maltoni (better known as the Conversation Agent) had a horrible experience with a large bank and turned it into a a great discussion of the top reasons why your customer service fails. We particularly liked reasons 10, 6 and 2 (go read it already!), as we see those things occurring all the time and know that they’re easily addressed.

Customer service matters for a lot of reasons, but here’s a really obvious trend makes this more important with each passing day: customers trust their friends’ words and recommendations more than anything else, so if you’re not creating great customer experiences, you’re passing up the most effective way to spread the word about you.

Enhanced by Zemanta

About Robi Ganguly

Robi Ganguly is the Co-founder and CEO at Apptentive. He is passionate about giving customers a voice via mobile. Follow Robi on Twitter @rganguly.
View all posts by Robi Ganguly >

Ready to see Apptentive in action?

Request a demo of Apptentive today.

Request a Demo

Sign Up for Our Newsletter

Stay up to date with the latest product management and mobile marketing news.