We know it’s not business as usual right now, and we’re here to help. Check out our latest COVID resources.

We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

The Five Stages of Reducing Mobile Customer Churn

Retention is a top priority for mobile marketers. Our new five-step framework is here to help you improve your existing strategy.

Download Now

Guide

View resource

Guide

2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

Download Now

We tailor each demo to your specific business needs. See it for yourself and contact us today!

Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

View resource

Guide

The Five Stages of Reducing Mobile Customer Churn

Retention is a top priority for mobile marketers. Our new five-step framework is here to help you improve your existing strategy.

Download Now

Guide

View resource

Guide

2020 Mobile App Engagement Benchmark Report

Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement.

Download Now

Mobile Marketing

Appreciate your customers by listening

Robi Ganguly  //  April 30, 2012  //  2 min read

Around the web and in the real world, April has been acknowledged as “Customer Appreciation Month”.  With it coming to an end, we thought we’d share a few inspiring and insightful pieces of content about some ways in which you can truly appreciate your customers: by listening to them and respecting their feelings when they come to you with complaints.

  • 5 Rules for Handling Complaints: Respond, Acknowledge, Elevate, Apologize and Downsize. I like how they laid this out and how simply actionable it is.
  • Users are the inspiration: 2 great quotes from this awesome piece below
    • “There are two reasons you should put in the time to answer support emails: because you want to fix bugs in your product, and because it’s one of the few times you actually get to talk with your customers (don’t forget, they are customers too).”
    • “Happy users turn into paying users.”
  • Found this via Om’s blog and it’s wonderful. 3 minutes from the CEO of Amgen discussing how he really learned to listen and why it’s important
Enhanced by Zemanta

About Robi Ganguly

Robi Ganguly is the Co-founder and CEO at Apptentive. He is passionate about giving customers a voice via mobile. Follow Robi on Twitter @rganguly.
View all posts by Robi Ganguly >

Ready to see Apptentive in action?

Request a demo of Apptentive today.

Request a Demo

Sign Up for Our Newsletter

Stay up to date with the latest product management and mobile marketing news.