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Thanks for reaching out! While you wait for confirmation from an Apptentive team member, you may find these free resources to be of interest:

Guide

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Guide

7 Steps to Product Roadmap Success

Learn how to fight feature creep, deliver the right value, and translate vision into action. Let us help you revitalize your product roadmap today, and help make 2021 your year.

Download Now

Mobile Marketing

Appreciate your customers by listening

Robi Ganguly  //  April 30, 2012  //  2 min read

Around the web and in the real world, April has been acknowledged as “Customer Appreciation Month”.  With it coming to an end, we thought we’d share a few inspiring and insightful pieces of content about some ways in which you can truly appreciate your customers: by listening to them and respecting their feelings when they come to you with complaints.

  • 5 Rules for Handling Complaints: Respond, Acknowledge, Elevate, Apologize and Downsize. I like how they laid this out and how simply actionable it is.
  • Users are the inspiration: 2 great quotes from this awesome piece below
    • “There are two reasons you should put in the time to answer support emails: because you want to fix bugs in your product, and because it’s one of the few times you actually get to talk with your customers (don’t forget, they are customers too).”
    • “Happy users turn into paying users.”
  • Found this via Om’s blog and it’s wonderful. 3 minutes from the CEO of Amgen discussing how he really learned to listen and why it’s important
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About Robi Ganguly

Robi Ganguly is the Co-founder and CEO at Apptentive. He is passionate about giving customers a voice via mobile. Follow Robi on Twitter @rganguly.
View all posts by Robi Ganguly >

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